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Originally Posted by kizzy

And many HM's have done things out of turn to her....what goes around comes around joe...Scrabble?

The HM's have all done things out of turn to each other (with a few exceptions). The point that is being missed is not what Deana does in particular but the WAY she does it and her MANNER when she is doing it. Her arrogance and superior air is off - putting; she sets out to publicly humiliate (as with Luke S and Sara); she made fun of Luke S and Scott instead of just being straight and discussing what is on her mind with them - and it took Luke A to get her think about what she had done with Luke S and apologize to him - she couldn't see how she had done anything that wrong until he spoke to her at length about it.
She closely watches and monitors people to to pick up on something she can question them about and expose them. I find that the most horrible trait of all.
She swans around the place as if she is above everyone - it is obvious she is used to having 'servants' (what an awful word to use in this day and age). She just has this arrogant and smug persona and a lack of human empathy that makes those who dislike that kind of person dislike her. It's perfectly understandable.