[Cherie]

If you are with Octopus Sherriff, this might explain it?

Thousands of energy customers have received a shock 99.9pc discount on their energy bills.


Unfortunately for them this was not the deal of the century but a glitch at supplier Octopus which meant customers had hundreds of pounds wiped from their bills.

Octopus sent an email to several thousands customers last week admitting it had billed them just 0.01pc for the amount of gas they used over the past few months.

The provider blamed the blunder on a “data feed error from a third party” affecting several thousand customers who have old imperial gas metres. All new gas metres are metric (that is, they record usage in cubic metres) but many households’ meters still register in cubic feet.

Octopus said it will not be seeking repayment from the customers who were undercharged and all of them have now been contacted.

A spokesman for Octopus said: “Several customers have since let us know they were aware the payments were lower than expected but that they were enjoying the discounts. Of course, we are offering further support to any affected customers as required.”


https://www.msn.com/en-gb/money/othe...aa1c5c14d3346d