[Vicky.]

The 111 call handlers seem to 'not demonstrate an understanding of any medical stuff' whenever I have rang tbh. They appear to have a ticky box checklist that needs to be plowed through without any sense.

[Denver]

Originally Posted by Vicky.

The 111 call handlers seem to 'not demonstrate an understanding of any medical stuff' whenever I have rang tbh. They appear to have a ticky box checklist that needs to be plowed through without any sense.

It that case they need to be trained better

[Vicky.]

Originally Posted by Adam.

It that case they need to be trained better

They need to not be told to ask the same questions regardless of what the issue is, I think. They actually say aswell that they are sorry but they 'have' to ask it all, then from my experience anyway after they complete the ticky box sheet they have to consult a nurse on how to handle the problem too..so I can't see how this can be purely the fault of the 111 handler :S