[user104658]

Originally Posted by Cherie

I am talking about office management/staff who would be those responsible for ensuring that this was rolled out correctly, as usual you move the goalposts to encompass the whole of the civil service who would have nothing whatsoever to do with it, whats new?

The 6 week wait was an official thing built into the transition, though, it wasn't down to staff operating slowly or not as intended. The .gov website about Universal Credit explicitly stated that for those transitioning, there was a 6 week wait between tax credits / housing allowance ending, and UC beginning. By design. The advice was along the lines of "So you will need to consider how you will manage this". Literally as blunt as that, a big ol' "tough **** lol".

[Cherry Christmas]

Originally Posted by Toy Soldier

The 6 week wait was an official thing built into the transition, though, it wasn't down to staff operating slowly or not as intended. The .gov website about Universal Credit explicitly stated that for those transitioning, there was a 6 week wait between tax credits / housing allowance ending, and UC beginning. By design. The advice was along the lines of "So you will need to consider how you will manage this". Literally as blunt as that, a big ol' "tough **** lol".

And before it reached the website no doubt there were countless breakfast meetings with croissants and coffee deliberating about how quickly it could be done, unless they just pulled 6 weeks out of their ass