[Josy]

Originally Posted by Locke.

Is what it says when I try an open that malwarebytes

Make sure you kill the virus proccess in the task manager if you can then try and run it.

[Shasown]

Originally Posted by Locke.

Is what it says when I try an open that malwarebytes

Try "trend housecall"

[lily.]

I concur.

[Novo]

Elena and Caroline

[Locke.]

My laptop is dead

Shut down itself, then everytime it starts back up it does it again. Having to use my brothers now

[Novo]

It is no more then a piece of scrapyard junk now

[Locke.]

I have some photos and music that I need to get from it. Going to have to bring out the tools and get the memory card out of the inside of it

[Josy]

Originally Posted by Locke.

I have some photos and music that I need to get from it. Going to have to bring out the tools and get the memory card out of the inside of it

Its only a virus its not even difficult to get rid of .......

[Locke.]

Originally Posted by ~HO~HO~HO~

Its only a virus its not even difficult to get rid of .......

The laptop won't turn on though

[Novo]

Originally Posted by ~HO~HO~HO~

Its only a virus its not even difficult to get rid of .......

Your advice has ruined his laptop, go and look in PC world and buy him another

[Josy]

Originally Posted by Novo

Your advice has ruined his laptop, go and look in PC world and buy him another

Its a pity yours doesnt have the same virus

[Novo]

Originally Posted by ~HO~HO~HO~

Its a pity yours doesnt have the same virus

You are a nasty piece of work

[Vicky.]

Originally Posted by ~HO~HO~HO~

Its only a virus its not even difficult to get rid of .......

Depends, as I said before I had one months ago that turned my computer off whenever I tried to do anything about it. Sometimes they can be quite clever :/

[Josy]

Originally Posted by Locke.

The laptop won't turn on though

Originally Posted by Vixen

Depends, as I said before I had one months ago that turned my computer off whenever I tried to do anything about it. Sometimes they can be quite clever :/

Ah I never knew it wouldnt turn on I thought you just couldnt run malwarebytes.

[Vicky.]

Originally Posted by ~HO~HO~HO~

Ah I never knew it wouldnt turn on I thought you just couldnt run malwarebytes.

I had norton antivirus then...before my trial ran out.

Everytime I tried to put the virus scan on, it came up with an error message then shut the whole thing down. Tried downloading other antiviruses too and that didnt work either. Luckily it was my PC though and not my laptop

[Zippy]

Originally Posted by Locke.

I have some photos and music that I need to get from it. Going to have to bring out the tools and get the memory card out of the inside of it

you mean the hard drive? If you have inserted a memory card(SD) in a slot it should be easily removed.

[Locke.]

Originally Posted by Zippy

you mean the hard drive? If you have inserted a memory card(SD) in a slot it should be easily removed.

I haven't put one in myself I need the original that every laptop just has installed in it when you get it

[Zippy]

Originally Posted by Locke.

I haven't put one in myself I need the original that every laptop just has installed in it when you get it

any files you have on your laptop are stored on the hard drive...not a memory card.

[Shasown]

If you have the windows startup/install disc, stick it in and switch the laptop on, press F8 as it switches up then reinstall windows.

Chances are it wont over write saved data, it overwrites windows on itself.

You will need to reinstall most of the other programs you use on it, then when you get back on the net either instal a decent anti virus program, or use an online virus scanner regularly.

[Zippy]

Go to a PC help forum and theyll talk you through the process of fixing the problem.

I had an infection recently that was a serious one. Could have been stealing all my info and email contents. It was highly recommended by an expert that I did a complete re-install of windows 7. He said he could help me clear up the infection but I could not be certain it had gone totally.

So I did a clean re-install which totally wipes your hard drive clean(killing any viruses) then re-installs win7 as new. If you still have your windows re-install disc you should do this. Or borrow one from elsewhere...or get a pirate copy.

[Locke.]

Is the windows install disk one that you get with your laptop or is it one of them ones that you have to copy to disks yourself when you first start your laptop up for the first time?

[Zippy]

Originally Posted by Locke.

Is the windows install disk one that you get with your laptop or is it one of them ones that you have to copy to disks yourself when you first start your laptop up for the first time?

sometimes they give you a re-install disc. Othertimes you have to create your own with a program on the laptop using blank dvd discs.

[Shasown]

Originally Posted by Locke.

Is the windows install disk one that you get with your laptop or is it one of them ones that you have to copy to disks yourself when you first start your laptop up for the first time?

Try the ones you make yourself first, they are a re set of recovery discs. If it doesnt work after using those you can use the original windows disc to rei

[Locke.]

I know I created my own on my PC when I first got that, but don't think I did with my laptop. Would the PC ones work for my laptop?

Think the PC is a XP and Laptop is a vista

[Zippy]

I would also suggest you change all passwords to your emails and other important places where you store personal info. They may have stolen your passwords especially if you have them stored automatically on your laptop. Which means they will have access to all your accounts.

But don't change them until you're on a cleaned up computer.