[Cherie]

A Yorkshire takeaway boss received a grovelling apology letter after confronting a customer who claimed they hadn’t received their £23.49 order.

Connor Calland, the owner of EborCibus Pizza in York, unveiled the truth after rummaging through the customer's bin and found the supposedly “missing meal.”

He claims he was contacted by Deliveroo on February 17 and told that a customer hadn't received their order from two days earlier so had been issued a refund.

However, after checking with staff that the order of a 12-inch 'Solar Goat Pig' pizza, buffalo blue chicken loaded fries and mozzarella dippers had been sent out, he took matters into his own hands.


A Yorkshire takeaway boss received a grovelling apology letter after confronting a customer who claimed they hadn’t received their £23.49 order.

Connor Calland, the owner of EborCibus Pizza in York, unveiled the truth after rummaging through the customer's bin and found the supposedly “missing meal.”

He claims he was contacted by Deliveroo on February 17 and told that a customer hadn't received their order from two days earlier so had been issued a refund.

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However, after checking with staff that the order of a 12-inch 'Solar Goat Pig' pizza, buffalo blue chicken loaded fries and mozzarella dippers had been sent out, he took matters into his own hands.

The missing takeaway was found in the customers BIN after owner Connor Calland ramaged through it© Kennedy News / Connor Calland The missing takeaway was found in the customers BIN after owner Connor Calland ramaged through it
Connor claims to have visited the delivery address and rummaged through the bins where he came across containers covered in buffalo sauce from the loaded fries.

He then knocked on the door to confront the customer only to be told by a housemate they were out. Connor, who was undeterred, messaged them demanding an apology of “no less” than 750 words and explanation for the “fraudulent” claim.

Eventually he claims to have received an email supposedly from the shame-faced customer in which they repeatedly expressed remorse and pleaded for forgiveness.

Connor shared the incident on Facebook to raise awareness about “fraudulent” complaints made by customers, which he claims costs the business between £50 to £100 every week.


The business owner lamented that he had to “root through somebody's dirty bin” in order to “protect the integrity” of his business.

Owner Connor wrote: "I had [an] email this morning from Deliveroo stating a customer didn’t receive the order requested Tuesday.

"I checked with my staff, they confirm[ed] the order was sent and delivered. I told Deliveroo this.

"Deliveroo takes customers side (Check the email image) they DOUBLE checked and found their fraud prevention measures did not fail! And by default, WE MUST BE LYING.

"Fortunately I keep all the tickets, found their address. And visited.

"How deeply sad is it that in order to preserve the integrity of my business and staff I have to root through someone’s dirty bin. Knowing full well before I did this, that I was going to find my packaging.

"In the bin we find all our packaging that cross references to the order, the indicative buffalo sauce lining a container. (See images of our packaging).

"Upon knocking on the door, a house mate answers and claims he’s at work.”

Connor criticised Deliveroo for “siding” with the customer and granting them a refund, as they claimed the complainant was a genuine customer who “wasn't abusing the system.”


Yorkshire Live

[Cherie]

someone on this forum better watch out

[Toy Soldier]

Originally Posted by Cherie

someone on this forum better watch out

I read this story yesterday, I reckon it’s BS to be honest, bit of free advertising.

If it is true the owner is not too bright and might want to rethink his plans to continue doing it - sounds like a good way to get a nice bloodborne virus from a used needle if you start raking through the wrong bin.

Or just a nasty/infected cut in general. I once cut my hand trying to ram bags down into the green bin (the lid has to be closed or the bastards won’t take it) and it got infected pretty much instantly. Not pleasant! Leave bins alone!

[Cherie]

Our local chippy has stopped using Just Eat as he said there were too many claims of non delivery and it was costing him a fortune, he is going to employ his own drivers now

[arista]

"I reckon it’s BS to be honest, bit of free advertising."


Yes Very Possible
Slick TS.

[LeatherTrumpet]

deliveroo are not siding with anyone

its just a basic business decision to put the cost on the takeaway business to maintain their customer base

awful but standard

[Toy Soldier]

Originally Posted by Cherie

Our local chippy has stopped using Just Eat as he said there were too many claims of non delivery and it was costing him a fortune, he is going to employ his own drivers now

I’ve noticed that a lot of Just Eat places are opening their own website on the side, and they send a little business card along with your just-eat order (usually like 10% off if you use their own site the next time).

Generally prices are slightly lower than on Just Eat as well as there’s no middle man taking a cut.

[Niamh.]

Originally Posted by Cherie

someone on this forum better watch out

[Vanessa]

So many times the driver didn't deliver my order.
You can get a refund, but still

[MTVN]

Why should the restaurant be charged for a failed delivery anyway, once the Deliveroo rider collects it then surely its on them

[Vanessa]

Originally Posted by MTVN

Why should the restaurant be charged for a failed delivery anyway, once the Deliveroo rider collects it then surely its on them

That's correct.

[LeatherTrumpet]

I have never had a deliveroo or just eat

[Toy Soldier]

Originally Posted by MTVN

Why should the restaurant be charged for a failed delivery anyway, once the Deliveroo rider collects it then surely its on them

We don’t get deliveroo round ere so I wasn’t sure if it was like just eat (restaurants own drivers deliver) or Uber Eats (third party drivers that just pick up).

I agree that with the latter, once it’s signed off as collected it then surely becomes the courier’s responsibility .

However in practical terms I don’t think these services would last long like that. As **** as it is for the food outlets, they can afford to absorb the cost of a lost meal far more than the individual courier can, as it’s not even the full cost of the order they’ve lost (they don’t actually “lose” profit they never received).

Maybe the solution is to have it like traditional couriers and you have to sign for your delivery/they take a picture of you receiving it so you can’t claim it didn’t arrive.

[Cherie]

Originally Posted by MTVN

Why should the restaurant be charged for a failed delivery anyway, once the Deliveroo rider collects it then surely its on them

If your food legitimately didn’t turn up you would contact the restaurant though so your contract must be with them

[Cherie]

Just Eat states that it is not responsible for delivery times therefore if you're Just Eat order never arrived you should first contact the restaurant from whom you ordered to claim a refund or discuss a re-delivery. 5.29 Feb 2020

[michael21]

Originally Posted by Cherie

someone on this forum better watch out

No I more clever then that i put it in the green bin away from my big house

[MTVN]

Yeah thinking about it I guess the delivery companies only get a small cut of each order so its not practical for them to refund the whole thing and this is the risk restaurants take for the benefits they get from using one of the major companies

Good idea imo for the drivers to take a photo or get a signature, quite surprising they don't do that

[michael21]

Originally Posted by MTVN

Yeah thinking about it I guess the delivery companies only get a small cut of each order so its not practical for them to refund the whole thing and this is the risk restaurants take for the benefits they get from using one of the major companies

Good idea imo for the drivers to take a photo or get a signature, quite surprising they don't do that

Well delivery driver that do parcel normally do but I never know a just eat driver take one most of them are on the phone

[michael21]

Originally Posted by Cherie

Just Eat states that it is not responsible for delivery times therefore if you're Just Eat order never arrived you should first contact the restaurant from whom you ordered to claim a refund or discuss a re-delivery. 5.29 Feb 2020

But that from Feb 2020 just eat had chages it refund policy which work good for me

[Cherie]

It can only be a matter of time, your days are numbered Mikey

[michael21]

Originally Posted by Cherie

It can only be a matter of time, your days are numbered Mikey

Think I might order some fish and chips tonight wait till there nearly close then contact just eat and stay it not been delivered