[arista]

To save them Money.



SkyNewsHD Live


Unite Union informed them

[user104658]

Banking is becoming increasingly online/automated... they simply don't need the same staffing levels as they have in the past. I have a friend in banking (was retail side, management) and he was very lucky recently as his role was effectively made redundant, but he was offered a new role (for more money too, lucky git) in personal loan management which is remote/based out of their head office. That's how it's going to go. Far fewer staff either working in one central location or from home, most of the "grunt work" done by automated systems.

[bots]

i look at my banking app on my phone, and i can basically do anything i need to in a matter of seconds. With AI now being used more and more, they don't even need offshore customer service centres. I reckon most major banks could be run with 100 staff and no-one would notice

[Redway]

Originally Posted by bitontheslide

i look at my banking app on my phone, and i can basically do anything i need to in a matter of seconds. With AI now being used more and more, they don't even need offshore customer service centres. I reckon most major banks could be run with 100 staff and no-one would notice

Ugh, AI. Let's not even go there.

[bots]

Originally Posted by Redway

Ugh, AI. Let's not even go there.

it's there already

[user104658]

Originally Posted by Redway

Ugh, AI. Let's not even go there.

Not to be overtly gammon, but in general I'd take AI over outsourced call-centres abroad. Honestly complete pot luck, sometimes you'll get someone excellent, sometimes you'll get someone who frankly has absolutely no clue what you're talking about - let alone how to solve the issue.