[hannah.]

This is bollocks. The producers should just deal with all the complaints, because they're hardly valid seeing as its a show where the public have a lot of control, and if it doesn't go certain peoples way they shouldn't go mental. I was really upset and angry when Austin went, as were a lot of other people, but because it's down to the public vote it would have been ridiculous to blame the show itself. Fair enough the judges chose Ruth over Laura but that's the public's fault for not voting for either of them enough. As a lot of people have already said, it's blatantly obvious that a lot of people complaining didn't even vote, because if they had been as set on keeping her in as they are on getting her back, she probably would have stayed.
It's stupid to change the format just because people aren't happy with the way it went.