[Vicky.]

Originally Posted by Chewy

Holy **** I'm with Natwest and was unfortunate enough to have my card cloned (I think), they spent around £1300, Natwest caught this themselves and actually charged back all the purchases within minutes, and sent me a new card, I was really impressed with how quickly they sorted it all.

Yes I had that happen a year or so ago when I was with RBS (I think they are the same as natwest..). They noticed payments were going out (card purchases) from a place that didn't seem like me. They actually rang me to ask if I had made the last few payments, I said no and they sent me a new card and refunded everything by the end of that day.

In hindsight I should probably have taken Tesco to the ombudsman or something but I was just ****ing gutted with it all, wasn't in a good place to start with and just wanted it all to end instead of dragging out for ages. Was a good 2k that I lost too so was worth fighting for..but the fact that they could see, and admitted it was not me, yet they held me responsible somehow..was terrible. Especially when they could have stopped the transfer when I asked and it would have all been done with there and then.