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SoBig · 22-09-2010, 03:56 AM

My desktop just froze and this is the third time since Thursday that this has happened. But everything else works perfectly including the task bar. What can I do to prevent this from happening again?

Omen · 22-09-2010, 04:28 AM

Quote:

Originally Posted by SoBig

My desktop just froze and this is the third time since Thursday that this has happened. But everything else works perfectly including the task bar. What can I do to prevent this from happening again?

Restore?

Josy · 22-09-2010, 09:42 AM

Quote:

Originally Posted by SoBig

My desktop just froze and this is the third time since Thursday that this has happened. But everything else works perfectly including the task bar. What can I do to prevent this from happening again?

If a restore doesnt help, try Malwarebytes, just incase theres anything nasty lurking, update it first though.

http://www.malwarebytes.org/

SoBig · 22-09-2010, 12:10 PM

I'll try that thanks.

Smithy · 23-09-2010, 08:34 PM

Jess it's doin that thing again, when I click enter it spaces to far away and I don't remember how to fix it

Jessica. · 23-09-2010, 08:47 PM

Quote:

Originally Posted by Smithy

Jess it's doin that thing again, when I click enter it spaces to far away and I don't remember how to fix it

e_e there is boxes at the top and you click the second one.

Shasown · 23-09-2010, 08:42 PM

What exactly do you mean by your desktop froze, do you mean an animated wallpaper on your screen, or the icons(shotcuts) didnt work when you click them?

SoBig · 23-09-2010, 08:45 PM

Quote:

Originally Posted by Shasown

What exactly do you mean by your desktop froze, do you mean an animated wallpaper on your screen, or the icons(shotcuts) didnt work when you click them?

They didn't work when I clicked them. They didn't highlight or anything. The same thing happened to the background.

Shasown · 23-09-2010, 10:39 PM

Quote:

Originally Posted by SoBig

They didn't work when I clicked them. They didn't highlight or anything. The same thing happened to the background.

Ok if you have tried running a scan for malware and its came up clean:

What browser do you use?

Does the problem occur before you open your browser or only after you have opened it?

Is it all icons or only some, if its some is it ones you havent used in a while?

Did you instal or upgrade anything just prior to this problem occuring?

Or have you run any optimizer programs recently and this is one of the results?

SoBig · 24-09-2010, 12:57 AM

Quote:

Originally Posted by Shasown

Ok if you have tried running a scan for malware and its came up clean:

What browser do you use?

Firefox.

Quote:

Originally Posted by Shasown

Does the problem occur before you open your browser or only after you have opened it?

I'm not sure. The last time it happened I opened up Windows IE by accident.

Quote:

Originally Posted by Shasown

Is it all icons or only some, if its some is it ones you havent used in a while?

Its all. Everything on the desktop.

Quote:

Originally Posted by Shasown

Did you instal or upgrade anything just prior to this problem occuring?

Yeah, the Ashampoo software that was posted here recently.

Quote:

Originally Posted by Shasown

Or have you run any optimizer programs recently and this is one of the results?

No.

setanta · 23-09-2010, 10:48 PM

I hate people like you Terry lol. Who bloody know what they're talking about when it concerns computers. Haven't got a fecking clue myself.

SoBig · 24-09-2010, 12:59 AM

Okay I just opened up Windows IE and guess what happened? My desktop is now frozen. So its definitely the IE browser that's causing the problem.

Jessica. · 24-09-2010, 10:45 AM

Quote:

Originally Posted by SoBig

Okay I just opened up Windows IE and guess what happened? My desktop is now frozen. So its definitely the IE browser that's causing the problem.

IE has caused me many problems in the past so I just disable it on all my computers.
Never try to delete it because it can damage your system.

I recommend you disable IE after you have downloaded an alternative browser so you can't open it accidentally.

You do this by Clicking on Start > Default Programs > Set Program Access And Computer Defaults > Click on Custom > Scroll down to Default Browser and next to Internet Explorer uncheck the box that says enable access to this program.

That will prevent you opening it by accident.

If you don't have an alternative browser then I recommend Google Chrome or Opera

SoBig · 25-09-2010, 12:48 AM

Quote:

Originally Posted by Jessica.

IE has caused me many problems in the past so I just disable it on all my computers.
Never try to delete it because it can damage your system.

I recommend you disable IE after you have downloaded an alternative browser so you can't open it accidentally.

You do this by Clicking on Start > Default Programs > Set Program Access And Computer Defaults > Click on Custom > Scroll down to Default Browser and next to Internet Explorer uncheck the box that says enable access to this program.

That will prevent you opening it by accident.

If you don't have an alternative browser then I recommend Google Chrome or Opera

OKay, thanks.

Smithy · 24-09-2010, 10:35 AM

Change to Opera

Kazanne · 24-09-2010, 12:08 PM

Quote:

Originally Posted by Jessica.

If you have any issues with your computer, you don't know how to do something or if you are looking for advice on software, ask in this thread and I will help you.

(ya'll can help each other in here too)

I have a problem with my laptop sometimes freezing on sites like Digital Spy,do you have any ideas?I would be most grateful for any help.

Also I have two other computers and NONE of them will install windows updates!

Jessica. · 25-09-2010, 12:57 AM

Quote:

Originally Posted by kazanne

I have a problem with my laptop sometimes freezing on sites like Digital Spy,do you have any ideas?I would be most grateful for any help.

Also I have two other computers and NONE of them will install windows updates!

If you want to turn on windows update then go to
Start > Control Panel > System and Security > Windows update.

Hmm it's probably a problem with DS itself, that site gets so much traffic every day I'm not surprised.

What happens when it freezes? Does your browser stop responding?

Kazanne · 26-09-2010, 10:44 AM

Quote:

Originally Posted by Jessica.

If you want to turn on windows update then go to
Start > Control Panel > System and Security > Windows update.

Hmm it's probably a problem with DS itself, that site gets so much traffic every day I'm not surprised.

What happens when it freezes? Does your browser stop responding?

Yes,I have to start the task manager to close it,it has done it on a couple of sites.

SoBig · 26-09-2010, 09:56 AM

My computer just froze again, but this time nothing was working. Not even the mouse.

I didn't open IE this time either.

Josy · 26-09-2010, 10:41 AM

Quote:

Originally Posted by SoBig

My computer just froze again, but this time nothing was working. Not even the mouse.

I didn't open IE this time either.

Did you scan it with malwarebytes?

You could try a system restore, and restore it to before you installed the Ashampoo program.

SoBig · 26-09-2010, 10:48 AM

Quote:

Originally Posted by Josy

Did you scan it with malwarebytes?

You could try a system restore, and restore it to before you installed the Ashampoo program.

Yeah, I did and the only thing that showed up was "dealio toolbar" or something like that.

I tried to do a system restore, but it said that I didn't have any restore points.

Josy · 26-09-2010, 11:15 AM

I would remove the AShampoo program.(if you havent already done it).

Does it still freeze up when you load it up in safe mode?

Try running ccleaner.
http://www.piriform.com/ccleaner/download

You could also try the Last Known Good Configuration feature but that cant be undone, thats why I suggested system restore first.

SoBig · 26-09-2010, 11:56 AM

Quote:

Originally Posted by Josy

I would remove the AShampoo program.(if you havent already done it).

Does it still freeze up when you load it up in safe mode?

Try running ccleaner.
http://www.piriform.com/ccleaner/download

You could also try the Last Known Good Configuration feature but that cant be undone, thats why I suggested system restore first.

I haven't uninstalled the ashampoo programs, because I thought the problem was solved by disabling IE.

No.

I tried ccleaner already.

I'll try that.

Shasown · 26-09-2010, 11:42 AM

Quote:

Originally Posted by SoBig

My computer just froze again, but this time nothing was working. Not even the mouse.

I didn't open IE this time either.

Have you carried out a full scan for malware, using something decent such as malwarebytes or Trend housecall as the increase in your computers problems would indicate the presence and actions of malware?

If you have what browsers do you use? Because some browsers actually IE thats one reason why you have to keep it intact. Also what operating system are you using and how old is the computer with problems?

SoBig · 26-09-2010, 11:59 AM

Quote:

Originally Posted by Shasown

Have you carried out a full scan for malware, using something decent such as malwarebytes or Trend housecall as the increase in your computers problems would indicate the presence and actions of malware?

If you have what browsers do you use? Because some browsers actually IE thats one reason why you have to keep it intact. Also what operating system are you using and how old is the computer with problems?

Yeah, there is no malware on the computer.

Firefox. IE is still on the computer, but disabled.

Windows 7 and I bought it back in July. The freezing only started last week.

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