[LukeB]

So today, I supposed to have an interview In Solihull which is like a 30/40 minute train ride from my local train station. So I paid £6 for a return ticket. Got on a really packed train and the train kept stopping for like 15 minutes or more. From my local train station to Birmingham Snow Hill which is supposed to be like a 7 minute train journey? but it took like an hour because of signal issues.So some man came on the speaker saying they are ending the journey at Birmingham Snow Hill and wasn't going to my Solihull. I had 15 minutes to get to Solihull.. Birmingham New Street doesn't do trains that go to Solihull and the bus would take ages to get there as well. So I didn't make Solihull in the end. Am I entitled to a refund? got told to ask the assistance but there was none aroun

[Marsh.]

At £3, is it worth it?

[LukeB]

Originally Posted by Marsh.

At £3, is it worth it?

Are you serious

I don't get the £6 back?

[Marsh.]

Well surely the other £3 was for the return journey? How did you get home?

[LukeB]

Originally Posted by Marsh.

Well surely the other £3 was for the return journey? How did you get home?

But i didn't get to my destination
£3 To solihull (didn't make it)
£3 Back to home (didn't get home by train)

[LukeB]

and i got my uncle to pick me up, i didn't have the patience to catch another disaster train journey from Snow Hill i was in a bad mood

[Marsh.]

[Ithinkiloveyoutoo]

I've never been able to get a train ticket refund. Maybe you can try their customer services again tomorrow or see if there is a email address somewhere. What does their FAQ page say?

[LukeB]

Originally Posted by Ithinkiloveyoutoo

I've never been able to get a train ticket refund. Maybe you can try their customer services again tomorrow or see if there is a email address somewhere. What does their FAQ page say?

totally did not think of the FAQ page

[kirklancaster]

Originally Posted by LukeB

totally did not think of the FAQ page

Yes - refer to their FAQ page, then just write them a nicely worded letter (or email) stating what transpired, but 'embroider' the facts a little in your favour to add more weight to your case; ie, without being specific, say this wasn't the first this has occurred but that you 'let the previous occurrences go'. Also; stress how very important this interview was as you had been virtually guaranteed the job at a preliminary interview, and go on to state how devastated you are since learning that - because of your non-attendance due to being late - the job vacancy has now been filled.

Conclude by asking for a refund in full due to them failing you under the terms of the 'Supply of Goods and Services Act 1982', and politely leave them in no doubt, that if you do not receive a refund, you will 'regrettably' be resorting to seeking redress via the 'Money Claim Online' service or even via the Small Claims Court.

This is bluff on your part because it will actually cost you more to initiate these actions than the £6.00 lost, but this point is exactly why these organisations do not give two fecks about service (or civility or fairness), because they arrogantly 'take it for granted' that someone is not going to take matters further for the sake of a 'few measly quid' - hence why so many perfectly legitimate requests for a refund in such cases are refused in the first instance -- notably verbally during face-to-face requests, and telephone requests.

However, always bear in mind that the organisation themselves are bluffing and there are 3 reasons just why you should not be deflected by an initial 'no' when requesting a refund':
;
1) These organisations do not want the increasing cost or the hassle involved in dealing with an issue which 'drags on' because of an obstinate complainant.
2) In this day of the Internet - nor do they want potentially bad publicity over insignificant amounts of money.
3) They certainly do not want the - vastly - disproportionate cost of responding to any kind of litigation.

It might be a relatively paltry amount of money, but 'paltry' is a sword which cuts both ways -- if it's paltry then why don't the greedy bastards just refund it?

Go for it - It's your hard earned money. I've never lost one of these, and I'll write the letter for you if you need help.

[joeysteele]

I think you have a difficult road ahead to get a refund, worth a try and they may do a one off in the circumstances.
Good luck and I can see why you are upset, it isn't the amount of £6 it is the massive letdown of the service that is at fault and had you not been going to an interview,you wouldn't have needed the service at that time.

I hope you get something back as a token gesture at least.

[Creggle]

It's not alot of money but you should try and get a refund purely on principle. Sounds like it was a mess.