Help IT questions

[Sunny_01]

We are having problems installing our new wireless router.

We have spoken to AOL who have tried but failed to help us they have said that we do not have.

a)an IP address
b) our default gateway is blank

Now being a techno phobe they lost me at IP, could anyone tell me how I can maybe fix this problem please?

[Fangz]

*looks blank*

[Sunny_01]

same face as me then Fangz!

[Fangz]

Have you tried fiddling with everything until something happens?

[Sunny_01]

Originally posted by Fangz
Have you tried fiddling with everything until something happens?

I have indeed I have also popped the kettle on, made a cuppa and ate a snicker bar - nothing happened :puzzled:

[sol]

sorry I cant help sunny :conf:

[Kaz]

Sorry, Sunny. http://www.cheesebuerger.de/images/smilie/konfus/a050.gif

Way beyond my very limited techie knowledge. :blush2:

If anyone can help you, then it'll probably be the wonderful James. :thumbs:

[Mike]

James could probably send you your IP through the 'Admin CP'.

Just a thought.

[Lance]

Yeah he could do. If he logs onto the admin panel he can check the IP you use when posting on the forum.

I know this probably won't help... but:

-Start
-Control Panel
-Network Connections
-Right click your network connection
-Choose Properties
-Scroll down to Internet Protocol (IP)


...There is stuff there about how you obtan your IP address but it's probably got nowt to do with your problem knowing me.:laugh:

Always worth a try...

[SMC]

Originally posted by Lance
Yeah he could do. If he logs onto the admin panel he can check the IP you use when posting on the forum.

I know this probably won't help... but:

-Start
-Control Panel
-Network Connections
-Right click your network connection
-Choose Properties
-Scroll down to Internet Protocol (IP)


...There is stuff there about how you obtan your IP address but it's probably got nowt to do with your problem knowing me.:laugh:

Always worth a try...

nerd..

[James]

-Start
-Control Panel
-Network Connections
-Right click your network connection
-Choose Properties

Do all that then check 'Client for Microsoft Networks' and 'Internet Protocol (TCP/IP)' are in the list under 'This connection uses the following items:'.

If they are not click 'Install' and install thoses under clients and protocols. Also it helps to install 'Qos Packet Scheduler' under services.

It might be something else though, Have you gone to http://192.168.2.1 to login to the router control panel yet? You need to set something up in there.

[Lance]

Originally posted by James
-Start
-Control Panel
-Network Connections
-Right click your network connection
-Choose Properties

Do all that then check 'Client for Microsoft Networks' and 'Internet Protocol (TCP/IP)' are in the list under 'This connection uses the following items:'.

If they are not click 'Install' and install thoses under clients and protocols. Also it helps to install 'Qos Packet Scheduler' under services.

It might be something else though, Have you gone to http://192.168.2.1 to login to the router control panel yet? You need to set something up in there.

Show off...:laugh:

I was close, though!

[Siouxsie]

:conf::conf::conf::conf::sad:

[Sunny_01]

Thank you all very much for your help.

Tried what you suggested James nothing has helped though - wil just have to do without the router until I can get someone to look at the stupid thing.

I am sure it is user error as opposed to machine error :joker:

[Siouxsie]

ita all well above me this computer jargon :bawling:

[James]

If you're trying to connect wirelessly instead of a cable you need to go into the router admin (http://192.168.2.1/ ) and set SSID and channel.

Then run the 'Wireless Network Setup Wizard' in Control Panel and use the same SSID. You also need to use the same security method and key if you set that up in the router.

Also there are connection details you have to enter in the router admin panel - there's info on this page about what you enter for AOL:

http://www.aol.co.uk/products/broadband/features/networking_faqs.adp

If you have a firewall program disable that temporarily to see if that is stopping it working.

What kind of router is it out of interest?

[Sunny_01]

Thanks James - will get hubby to have another look tomorrow with what you have suggested. You are a star ( we need a star smilie thingy)

It is the free one that Aol have just sent to us for upgrading to AOL Platinum it just says spped touch on it.

Will let you know how things work out - again thanks James