Microsoft scam what do i do?

[Denver]

My dad answered the phone and someone claiming to be Microsoft have blocked our main computers and asking for money to fix it yet i searched online and found it was a scam and Microsoft do not ring you so what should i do? our computer is blocked

[Crimson Dynamo]

It cant be blocked unless your dad fell for this very widely known scam and then sat down at the pc and went through with it?

[Niamh.]

Tell your dad he's very silly for falling for the most well known scam going :nono:

[Marsh.]

I can fix it for you.

Do you have PayPal? I'm going to need £100 first?

[arista]

My dad answered the phone and someone claiming to be Microsoft have blocked our main computers and asking for money to fix it yet i searched online and found it was a scam and Microsoft do not ring you so what should i do? our computer is blocked


Its a Hacker
that wants CASH


does he have have basic AVG Free
protection

if not get it on his PC fast

[Crimson Dynamo]

http://www.pcadvisor.co.uk/how-to/security/microsoft-phone-scam-dont-be-victim-tech-support-call-3378798/

[arista]

Yes LT good link


This is Common
with older folks
Easy from criminal hackers to get CASH

[Babayaro.]

My dad answered the phone and someone claiming to be Microsoft have blocked our main computers and asking for money to fix it yet i searched online and found it was a scam and Microsoft do not ring you so what should i do? our computer is blocked

Make sure you are absolute certain that it is a scam and then phone the police if needs be.

[Niamh.]

Make sure you are absolute certain that it is a scam and then phone the police if needs be.

of course it is Microsoft don't ring people like that

[Crimson Dynamo]

if this is true....

[Jordan.]

Phone microsoft i guess

[Will.]

Order a takeaway

[Ronald.]

Order a takeaway


:joker::joker: Not sure that's going to help William! R.

[Denver]

It cant be blocked unless your dad fell for this very widely known scam and then sat down at the pc and went through with it?

Tell your dad he's very silly for falling for the most well known scam going :nono:

My dad had no idea and fell for it then he told me and i spoke to the man on the phone and i told him i will phone the police and get them done for attempted fraud, harassment, Criminal damage (as we cant access the computer and blackmail then he put the phone down

[Vicky.]

What do you mean by your computer is blocked? Like, it wont turn on, asking for password, what?

[Mystic Mock]

Go to a Computer shop and see if any of them can fix the problem.

[Denver]

What do you mean by your computer is blocked? Like, it wont turn on, asking for password, what?

It is asking for a password that we dont have

[Ronald.]

Have you tried turning it off and on again? R.

[Denver]

Have you tried turning it off and on again? R.

No i was told not to by someone else

[Crimson Dynamo]

It is asking for a password that we dont have

yes but unless your dad allowed them access remotely to the pc or downloaded something..

it cant be blocked from a phonecall, did he sit at the PC and follow the instructions?

[Vicky.]

OK. Sounds like this is a trojan called Reveton. Search up on that...I sorted one of these out for a friend years back so will look into it now. You obviously know this but do not send any money anywhere, the one my mate had was asking for $300 to be send by 'moneypak' to unlock the computer.

Also if you do any internet banking or anything, contact your bank to let them know to be on the lookout. There is a very large chance these scammers have remote access to your computer right now

[Vicky.]

https://malwaretips.com/blogs/your-computer-has-been-blocked-virus/

Follow the steps on here exactly.

[Ronald.]

No i was told not to by someone else

I imagine if the computer is off no one can remotely access it though? Turn it off. R.

[Denver]

yes but unless your dad allowed them access remotely to the pc or downloaded something..

it cant be blocked from a phonecall, did he sit at the PC and follow the instructions?

Yes he did all of this then call for my help

[Denver]

OK. Sounds like this is a trojan called Reveton. Search up on that...I sorted one of these out for a friend years back so will look into it now. You obviously know this but do not send any money anywhere, the one my mate had was asking for $300 to be send by 'moneypak' to unlock the computer.

Also if you do any internet banking or anything, contact your bank to let them know to be on the lookout. There is a very large chance these scammers have remote access to your computer right now

The bank has frozen all new transactions

[Withano]

I imagine if the computer is off no one can remotely access it though? Turn it off. R.

I agree with this logic, I watched someone control my PC cos I kicked up a fuss about how difficult it was to download something. They were moving the mouse etc, but I could too, I'd imagine the connection would have been lost if I turned off wifi or the entire computer

Who told you not to turn it off adam?

I know this doesnt solve your problem, but it might give them one..

[Vicky.]

I agree with this logic, I watched someone control my PC cos I kicked up a fuss about how difficult it was to download something. They were moving the mouse etc, but I could too, I'd imagine the connection would have been lost if I turned off wifi or the entire computer

Who told you not to turn it off adam?

I know this doesnt solve your problem, but it might give them one..

When you turn it back on they could still have access though

Adam you really need to do whats written on that link...

[Ronald.]

Whenever I mess something up I just turn it off and hope it goes away. This sounds more complicated though. Hope you solve your problem! R.

[Denver]

When you turn it back on they could still have access though

Adam you really need to do whats written on that link...

I am having trouble with this

[Vicky.]

I am having trouble with this

What kind of trouble?

[Withano]

When you turn it back on they could still have access though

Adam you really need to do whats written on that link...

What do you think they want with the PC? I'd imagine they just changed the password in the hope that Adam would pay for it back, am I thinking too innocently?

[Denver]

What kind of trouble?

I sorted it i think im back on

[Vicky.]

What do you think they want with the PC? I'd imagine they just changed the password in the hope that Adam would pay for it back, am I thinking too innocently?

Really depends tbh. Usually they just want cash to 'unlock' it but if they have remote access the possibilities are endless. All files saved on the comp will be theirs. IIRC depending how long they have had access they could creata a 'backdoor' which will allow them access at any stage in the future (though not sure if thats only webpages, or actual computers). Will have access to any saved passwords..and so on

[Denver]

I scanned it all and deleted atleat 10 corrupted things now i need to restore computer and change password

[arista]

Whenever I mess something up I just turn it off and hope it goes away. This sounds more complicated though. Hope you solve your problem! R.


Please tell us you have FREE Basic AVG
protection.

Never click the tune up
that costs money

[arista]

I scanned it all and deleted atleat 10 corrupted things now i need to restore computer and change password


You must have a Protection on it like AVG?

[Vicky.]

Please tell us you have FREE Basic AVG
protection.

Never click the tune up
that costs money

AVG is crap

Malwarebytes is the way forward...

[JerseyWins]

Lol literally this same exact thing happened to my aunt, I think exactly a week ago. She says she's on the phone with Microsoft because she got hacked... so I go look at her computer and someone is controlling the mouse on the other end with the scam popup on the screen & phone number on it and a notepad document "form" for her to put all her information in so that they can "help". :joker: I just turned off the computer (struggled to because the guy on the other end also had control of the mouse - dude was angry as ***** on the phone) but then the problem was also the same as you; couldn't get back on because the password was changed or something. Messy situation.

She went to get it fixed a day or two later but she didn't have any important info on there anyway apparently.

Oh and apparently they asked if she buys stuff online and stuff like that... Idk how you wouldn't realize this was a scam while on the phone with them? Microsoft asks these questions now? :joker:

[Ronald.]

Please tell us you have FREE Basic AVG
protection.

Never click the tune up
that costs money

I have Avast and Malwarebytes now. My daughter installed those ones. R.

[Withano]

AVG is crap

Malwarebytes is the way forward...

Is that free? AVG has been annoying me recently. It sends me promos in different languages. (Tbf, thinking about it right this second, maybe I selected a different language when they asked lol).

[Vicky.]

Is that free? AVG has been annoying me recently. It sends me promos in different languages. (Tbf, thinking about it right this second, maybe I selected a different language when they asked lol).

Yup you can get a free version :)

[arista]

AVG is crap

Malwarebytes is the way forward...


Its a Basic Free Protection
so no money for it

[arista]

CCleaner is a Free
as well

[arista]

Yup you can get a free version :)


Vicky
You should post the Free link
to help all.

As there is possible scammers with their link

[arista]

I have Avast and Malwarebytes now. My daughter installed those ones. R.


Nice of her to help you.

[Vicky.]

Vicky
You should post the Free link
to help all.

As there is possible scammers with their link

https://www.malwarebytes.com/mwb-download/

And yes, I love CCleaner too

[Ronald.]

Vicky
You should post the Free link
to help all.

As there is possible scammers with their link


That's a good idea. Helpful suggestion. R.

[arista]

Lol literally this same exact thing happened to my aunt, I think exactly a week ago. She says she's on the phone with Microsoft because she got hacked... so I go look at her computer and someone is controlling the mouse on the other end with the scam popup on the screen & phone number on it and a notepad document "form" for her to put all her information in so that they can "help". :joker: I just turned off the computer (struggled to because the guy on the other end also had control of the mouse - dude was angry as ***** on the phone) but then the problem was also the same as you; couldn't get back on because the password was changed or something. Messy situation.

She went to get it fixed a day or two later but she didn't have any important info on there anyway apparently.

Oh and apparently they asked if she buys stuff online and stuff like that... Idk how you wouldn't realize this was a scam while on the phone with them? Microsoft asks these questions now? :joker:

Glad Your Aunt
has not been messed with

[arista]

https://www.malwarebytes.com/mwb-download/

And yes, I love CCleaner too


That's Good Vicky
getting all those buggers out

[Crimson Dynamo]

Adam make sure your dad is also not going to marry a large Nigerian millionaire businessman

[Niamh.]

Adam make sure your dad is also not going to marry a large Nigerian millionaire businessman

:laugh:

[arista]

Adam make sure your dad is also not going to marry a large Nigerian millionaire businessman


but she looks so Hot

[Vicky.]

Adam make sure your dad is also not going to marry a large Nigerian millionaire businessman

:joker:

Or win the Nigerian lottery too. Only a few grand to pay to release $685786237856523

[Denver]

Adam make sure your dad is also not going to marry a large Nigerian millionaire businessman

He aint that stupid

[arista]

:joker:

Or win the Nigerian lottery too. Only a few grand to pay to release $685786237856523


Yes amazing

Pay money to get money


Does not add UP

[T*]

Put down the phone.

[Fetch The Bolt Cutters]

i like AVG so don't expect me to sit through this slander

[Fetch The Bolt Cutters]

i used to have ccleaner but all the different options confused me so i deleted it

[Crimson Dynamo]

I combine Norton, CC cleaner and Malwarebytes for the complete solution

[Fetch The Bolt Cutters]

oh i have malwarebytes as well as avg :')

[Marsh.]

Scott and LT comparing STD's? :/

[jennyjuniper]

I hope you get your computer unblocked. In future tell your dad to keep a whistle next to the phone and next time one of these scum tries to cheat him, to give one long hard blast down the phone.
A couple of tips to give him. One is that these scammers usually have an Indian accent.Never give any persaonal information or bank information out over the phone or computer. There is another scam doing the rounds where they pretend they are from the tax office and you have to pay a tax debt that has been overlooked and needs paying now. All scams.

[thesheriff443]

Someone i know got a call a couple of weeks ago claiming to be bt they took 12 and a half grand out her account after keeping her on the phone she got the money back from the bank.

[Calderyon]

Malware bytes and Bit Defender Antivirus. Maybe Avira too as it has all kinds of cool cool add-ons. For completely free internet security, go for Comodo.

[Niamh.]

Someone i know got a call a couple of weeks ago claiming to be bt they took 12 and a half grand out her account after keeping her on the phone she got the money back from the bank.

omg

The best advice is if someone rings asking for personal details, bank details, access to your computer etc and say they're from a company like BT or Microsoft or whatever, you say I will ring BT myself to make sure this is legit, if it genuinely is BT or whichever company they would have no problem with you doing that and wouldn't try to convince you to stay on the phone

[Cherie]

The Microsoft one seems to have returned recently, I had a call yesterday from Micheal Jordan :joker: and another one today, it wasn't Michael though :bawling:

[Niamh.]

The Microsoft one seems to have returned recently, I had a call yesterday from Micheal Jordan :joker: and another one today, it wasn't Michael though :bawling:

I haven't gotten a call in a while but I got about 3 of them last year/the year before. I just hung up on him, Gavin answered one time though and kept him chatting for ages until the guy eventually hung up on him :laugh:

[Toy Soldier]

If there are no important documents stuck behind the password (that you can't access by plugging the hard drive into a different computer) then I personally would back up anything important and blank the drive then reinstall windows from scratch :shrug:.

You don't need an array of AV to avoid viruses. The number one protection against computer viruses is user knowledge. If you don't click dodgy links, follow dodgy phonecalls, or visit dodgy websites then the basic, free AV protection that comes with windows is more than enough. I haven't used 3rd party AV for more than a decade. I've never had a virus. And I torrent :joker:.

Basically they're relying on ignorance... be skeptical and don't install anything you don't recognise and your PC will be fine.

[thesheriff443]

You could not make it up.
Went to my dads he took a call from an indian asking about his internet connection, he ain't got any internet.