[Denver]

My dad answered the phone and someone claiming to be Microsoft have blocked our main computers and asking for money to fix it yet i searched online and found it was a scam and Microsoft do not ring you so what should i do? our computer is blocked

[LeatherTrumpet]

It cant be blocked unless your dad fell for this very widely known scam and then sat down at the pc and went through with it?

[Niamh.]

Tell your dad he's very silly for falling for the most well known scam going

[Marsh.]

I can fix it for you.

Do you have PayPal? I'm going to need Ł100 first?

[arista]

Originally Posted by Adam.

My dad answered the phone and someone claiming to be Microsoft have blocked our main computers and asking for money to fix it yet i searched online and found it was a scam and Microsoft do not ring you so what should i do? our computer is blocked

Its a Hacker
that wants CASH


does he have have basic AVG Free
protection

if not get it on his PC fast

[LeatherTrumpet]

http://www.pcadvisor.co.uk/how-to/se...-call-3378798/

[arista]

Yes LT good link


This is Common
with older folks
Easy from criminal hackers to get CASH

[Babayaro.]

Originally Posted by Adam.

My dad answered the phone and someone claiming to be Microsoft have blocked our main computers and asking for money to fix it yet i searched online and found it was a scam and Microsoft do not ring you so what should i do? our computer is blocked

Make sure you are absolute certain that it is a scam and then phone the police if needs be.

[Niamh.]

Originally Posted by Babayaro.

Make sure you are absolute certain that it is a scam and then phone the police if needs be.

of course it is Microsoft don't ring people like that

[LeatherTrumpet]

if this is true....

[Jordan.]

Phone microsoft i guess

[Will.]

Order a takeaway

[Ronald.]

Originally Posted by Will.

Order a takeaway

Not sure that's going to help William! R.

[Denver]

Originally Posted by LeatherTrumpet

It cant be blocked unless your dad fell for this very widely known scam and then sat down at the pc and went through with it?

Originally Posted by Niamh.

Tell your dad he's very silly for falling for the most well known scam going

My dad had no idea and fell for it then he told me and i spoke to the man on the phone and i told him i will phone the police and get them done for attempted fraud, harassment, Criminal damage (as we cant access the computer and blackmail then he put the phone down

[Vicky.]

What do you mean by your computer is blocked? Like, it wont turn on, asking for password, what?

[Mystic Mock]

Go to a Computer shop and see if any of them can fix the problem.

[Denver]

Originally Posted by Vicky.

What do you mean by your computer is blocked? Like, it wont turn on, asking for password, what?

It is asking for a password that we dont have

[Ronald.]

Have you tried turning it off and on again? R.

[Denver]

Originally Posted by ronaldrogers

Have you tried turning it off and on again? R.

No i was told not to by someone else

[LeatherTrumpet]

Originally Posted by Adam.

It is asking for a password that we dont have

yes but unless your dad allowed them access remotely to the pc or downloaded something..

it cant be blocked from a phonecall, did he sit at the PC and follow the instructions?

[Vicky.]

OK. Sounds like this is a trojan called Reveton. Search up on that...I sorted one of these out for a friend years back so will look into it now. You obviously know this but do not send any money anywhere, the one my mate had was asking for $300 to be send by 'moneypak' to unlock the computer.

Also if you do any internet banking or anything, contact your bank to let them know to be on the lookout. There is a very large chance these scammers have remote access to your computer right now

[Vicky.]

https://malwaretips.com/blogs/your-c...blocked-virus/

Follow the steps on here exactly.

[Ronald.]

Originally Posted by Adam.

No i was told not to by someone else

I imagine if the computer is off no one can remotely access it though? Turn it off. R.

[Denver]

Originally Posted by LeatherTrumpet

yes but unless your dad allowed them access remotely to the pc or downloaded something..

it cant be blocked from a phonecall, did he sit at the PC and follow the instructions?

Yes he did all of this then call for my help

[Denver]

Originally Posted by Vicky.

OK. Sounds like this is a trojan called Reveton. Search up on that...I sorted one of these out for a friend years back so will look into it now. You obviously know this but do not send any money anywhere, the one my mate had was asking for $300 to be send by 'moneypak' to unlock the computer.

Also if you do any internet banking or anything, contact your bank to let them know to be on the lookout. There is a very large chance these scammers have remote access to your computer right now

The bank has frozen all new transactions