Refund? 'Fraid not! (UPDATE: Refund now offered)

[thisisme2008]

From Channel 4 BB Voting T&C's:

Under no circumstances will there be a refund for any vote cast (including where a housemate has already left the house) or for any misdialled calls. Where a housemate leaves the house other than in accordance with the vote Channel 4 will announce that fact as soon as reasonably practicable on the Channel 4 website.


Full Voting Terms Here (http://www.channel4.com/bigbrother/vote/terms-voting.html)

That is annoying! I would like my money back. I don't actually think this is fair, but I suppose we accept this when we vote (casting a vote means that you automatically agree to the T&C's).


UPDATE: Refund offered at channel4.com/bigbrother (they made it as hard as possible)

[dylissimo]

Well doesn't most of it go to charity?! So all least it's going to a good case and not a total waste of money.

[PrimaryObjective]

That is disgraceful. They ought to refund the money, or at the very least they ought to evict Mario anyway.

[Scarlett.]

Yeah I agree P.O

Total disgrace!!
Surely its not allowed!

[Jase]

They should donate ALL money to chraity like they done before. Maby they will who knows

[Loukas]

I was going to call for Mario but i thought there was no point, Alex was on her way out anyway!

[flloyd]

are we achualli having a beef about 25p which will probli go to charity..heartless cheapskates

[Chrizzle]

Im guessing all the money is going to charity.

[thisisme2008]

I don't think they donate money to charity any more. That was the case for CBB2007 and BB7 and possibly BB8, but i have seen nothing about charity this year. But they may choose to donate this weeks votes to charity. They will get slammed if they keep it.

[thisisme2008]

Sorry, I am totally, wrong. They votes are split between 3 charities - Scope, PAPYRUS, and the Cystic Fibrosis Trust.

[Matt]

Originally posted by thisisme2008
From Channel 4 BB Voting T&C's:

Under no circumstances will there be a refund for any vote cast (including where a housemate has already left the house) or for any misdialled calls. Where a housemate leaves the house other than in accordance with the vote Channel 4 will announce that fact as soon as reasonably practicable on the Channel 4 website.



The line you quote only refers to misdialled calls, not cases in which the public vote is cancelled. It has been present in the voting Terms and Conditions since at least 2006. Since then I can remember at least two occasions on which Channel 4 have offered refunds for cancelled phone votes (during CBB5 when the lines were reset during to them misadvertising it as a vote to save, and during BB8 when Emily was ejected).

If you need proof, click here to look at the voting terms for BB7 (http://www.channel4.com/entertainment/tv/microsites/B/bb7/nominations/terms-voting.html) then look at point 7

I am confident that Channel 4 will offer a refund.

For the record, Channel 4 donate 10p from each call to charity. The rest goes to telephone administration costs - C4 no longer make profit from phone votes.

If a refund is offered, it is likely that they will offer a refund to a certain date, then all unclaimed monies after that will be given to charity.

[dylissimo]

Unless you voted repeatedly it shouldn't be that big of a deal... and anyway its for charity.. and Davina did mention it before, probably the first eviction.

[thisisme2008]

Originally posted by Matt
Originally posted by thisisme2008
From Channel 4 BB Voting T&C's:

Under no circumstances will there be a refund for any vote cast (including where a housemate has already left the house) or for any misdialled calls. Where a housemate leaves the house other than in accordance with the vote Channel 4 will announce that fact as soon as reasonably practicable on the Channel 4 website.



The line you quote only refers to misdialled calls, not cases in which the public vote is cancelled. It has been present in the voting Terms and Conditions since at least 2006. Since then I can remember at least two occasions on which Channel 4 have offered refunds for cancelled phone votes (during CBB5 when the lines were reset during to them misadvertising it as a vote to save, and during BB8 when Emily was ejected).

If you need proof, click here to look at the voting terms for BB7 (http://www.channel4.com/entertainment/tv/microsites/B/bb7/nominations/terms-voting.html) then look at point 7

I am confident that Channel 4 will offer a refund.

For the record, Channel 4 donate 10p from each call to charity. The rest goes to telephone administration costs - C4 no longer make profit from phone votes.

If a refund is offered, it is likely that they will offer a refund to a certain date, then all unclaimed monies after that will be given to charity.

Point 7 is the same as i posted, and it DOES NOT say only misdailed calls, it says "Under no circumstances will there be a refund for any vote cast (including where a housemate has already left the house) OR for any misdialled calls."

I think the prospect of a refund is highly unlikely, they will probably donate all the votes to the 3 charities.

[PrimaryObjective]

It's not the 25p, it's the principle.

They ought to do something good with the money they have taken in so far this week. As others have mentioned, they could donate it all to charity. It's a goodwill thing more than anything else.

I didn't vote, so it's not a personal thing for me, but I do believe that the decent thing to do would be to offer the voters a refund, whether they claimed it or not.

[Chrizzle]

If it goes to charity, whats the problem?

People really would rather have their 25p back, than it go to a charity?
:nono:

[Matt]

Originally posted by thisisme2008

Point 7 is the same as i posted, and it DOES NOT say only misdailed calls, it says "Under no circumstances will there be a refund for any vote cast (including where a housemate has already left the house) OR for any misdialled calls."

I think the prospect of a refund is highly unlikely, they will probably donate all the votes to the 3 charities.

My apologies, that's me getting mixed up.

I reiterate though, I think there will be a refund offered - if anything to make themselves look better incase Ofcom runs an investigation, what with all the recent premium rate phoneline scandals.

[thisisme2008]

Originally posted by Matt
Originally posted by thisisme2008

Point 7 is the same as i posted, and it DOES NOT say only misdailed calls, it says "Under no circumstances will there be a refund for any vote cast (including where a housemate has already left the house) OR for any misdialled calls."

I think the prospect of a refund is highly unlikely, they will probably donate all the votes to the 3 charities.

My apologies, that's me getting old rules mixed up with new ones.

I reiterate though, I think there will be a refund offered - if anything to make themselves look better incase Ofcom runs an investigation, what with all the recent premium rate phoneline scandals.

Yeah, just been looking through last years stuff about Emily's removal, and they did offer a refund, so it could happen...

But again, as long as it is donated to charity, if no refund is offered, then I don't have a problem with no refund...

[Scarlett.]

Originally posted by Chrizzle
If it goes to charity, whats the problem?

People really would rather have their 25p back, than it go to a charity?
:nono: Like P.O said, its the princible, BB got people to ring up to evict, in full confidence that they wont be ripped off

Day after

"Soz we pulling lines
k
thnx"

Its like setting up a stall with dodgy items one day, the next day the stall has gone and you cant return yer item

[PrimaryObjective]

Exactly. If I had voted I wouldn't want my 25p back, but I would like to be bloody well offered.

[Matt]

Originally posted by thisisme2008

But again, as long as it is donated to charity, if no refund is offered, then I don't have a problem with no refund...

If I remember correctly, they gave unclaimed money from the Emily vote to charity.

I agree with PrimaryObjective - it's not the 35p, it's the principle. I personally wouldn't go through the process to get money back, but I think it is in Channel 4's best interests to offer a refund.

[Chrizzle]

Who cares about the freaking principal.
Its going to charity, thats a good thing.

[Matt]

Originally posted by Chrizzle
Who cares about the freaking principal.
Its going to charity, thats a good thing.

It's not confirmed. Yes, 10p from every 35p call goes to charity, but that happens with every phone vote, not just ones that are cancelled.

At the end of the day, people pay to call and evict, and this week's eviction was cancelled. Naturally people will want their money back.

Channel 4 will probably offer a refund, then give any unclaimed monies after a certain date to charity.

[Scarlett.]

Originally posted by Chrizzle
Who cares about the freaking principal.
Its going to charity, thats a good thing. Prinicpals are important, plus on 25% or something goes to Charity, the whole lot should IMO

[thisisme2008]

Originally posted by Matt
Originally posted by thisisme2008

But again, as long as it is donated to charity, if no refund is offered, then I don't have a problem with no refund...

If I remember correctly, they gave unclaimed money from the Emily vote to charity.

I agree with PrimaryObjective - it's not the 25p, it's the principle. I personally wouldn't go through the process to get money back, but I think it is in Channel 4's best interests to offer a refund.

Yeah, I don't have time to claim 25p back of a TV channel, to be honest, but they should offer it and say unclaimed money will be donated to charity. We don't give enough charity as a country anyway.

It is most certainly the principle. As Alex was only removed just over 3 hours ago, I doubt they have had time to set up a refund system, but I'm sure there will be one announced during tomorrow.

[Brekkie]

If you voted to evict Alex she's gone anyway, so you've got what you voted for.

If you voted to evict Mario he wouldn't have been evicted against Alex anyway, so axing the vote doesn't affect you.


These things happen - it's stated in their T&Cs no refund will be given, so they should stick to that. However, that line was also in their T&Cs last year and they did offer refunds both when Emily was up for eviction and in Celeb BB when there was a voting problem then.

[Matt]

Originally posted by Chewy

the whole lot should IMO

Channel 4 won't pay for the telephone lines out of their own pocket :laugh:

[Scarlett.]

Originally posted by Matt
Originally posted by Chewy

the whole lot should IMO

Channel 4 won't pay for the telephone lines out of their own pocket :laugh: lol but they dont mind using the publics pockets to steal from:laugh:

[Matt]

Originally posted by Chewy

lol but they dont mind using the publics pockets to steal from:laugh:

Well when you think about it, the public pay for the vast majority of the calls they make, premium rate or not :laugh:

[Rob]

i think that they should just donate it all to charity, anyone that complains is clearly one of those people that has nothing better to do

[Sunflower]

I am not too concerned about the money as everyone is aware ofthe rules and these things happen.I am frustrated that we will not have a live eviction and the crowd won't get the chance to boo and air their feelings towards Alex. Why has she been removed? Did she wimp out? Did they let her go? Was she forced out? Was this fixed?All housemates facing eviction should not be allowed to leave until eviction night, it's unfair. Then again maybe she is being held in solitary confinement. What is going on? If she has been removed for breaking rules can we please know the actualreason. We have been done out of another good Friday night.
:devil::devil::devil::devil::bawling::bawling:

[PrimaryObjective]

There is a thread in here somewhere explaining why she was removed.

[thisisme2008]

Originally posted by Sunflower
I am not too concerned about the money as everyone is aware ofthe rules and these things happen.I am frustrated that we will not have a live eviction and the crowd won't get the chance to boo and air their feelings towards Alex. Why has she been removed? Did she wimp out? Did they let her go? Was she forced out? Was this fixed?All housemates facing eviction should not be allowed to leave until eviction night, it's unfair. Then again maybe she is being held in solitary confinement. What is going on? If she has been removed for breaking rules can we please know the actualreason. We have been done out of another good Friday night.
:devil::devil::devil::devil::bawling::bawling:

Possibly there will be an interview with Davina (with no crowd) on Friday, and then she will go into hiding again.

[letmein]

Originally posted by Chrizzle
Im guessing all the money is going to charity.

The charity for Big Brother. He's not well, you know.

[xXEtchieXx]

They'll probably donate all profits to charity and make the next ones free or something. I can't believe some people would actually complain about losing 25p for god's sake! :bored:

[letmein]

Originally posted by xXEtchieXx
They'll probably donate all profits to charity and make the next ones free or something. I can't believe some people would actually complain about losing 25p for god's sake! :bored:

Well x that by the number of callers. They're making out like bandits. You have to have standards.

[xXEtchieXx]

Originally posted by letmein
Originally posted by xXEtchieXx
They'll probably donate all profits to charity and make the next ones free or something. I can't believe some people would actually complain about losing 25p for god's sake! :bored:

Well x that by the number of callers. They're making out like bandits. You have to have standards.

Well true, but I think 10p of that goes to charity anyway. You all wanted zero tolerance, you got it. You all wanted Alex out, she's gone, what's the point in complaining about 25p? :shrug:

[MontanaFX]

Originally posted by PrimaryObjective
That is disgraceful. They ought to refund the money, or at the very least they ought to evict Mario anyway. lol. Yeah, just for the fun of it.:hello:

[poiuytrewq]

by voting you automatically accept the terms and conditions whether you have read them or not. perhaps people should actually read the t&cs instead of just voting and expecting a refund.

by the way, they make no money off the back of voting. any costs cover initial administration costs and proceeds go to charity (which is around 10p).

[Cody™]

Im so glad i didnt vote lol

[SexualHeroics]

That's stealing. I voted so many times to keep Mario in and it was all for nothing. They're crooks.

[poiuytrewq]

Originally posted by SexualHeroics
That's stealing. I voted so many times to keep Mario in and it was all for nothing. They're crooks.

and you got your wish so wheres the problem? by voting you are expected to know about the t&cs, and they clearly say no refunds.

its not stealing, its stupidity from the voters not knowing what they are putting themselves in for.

oh and your money has gone to charity now which didn't happen in previous years with refunds (except for last year). its rather selfish if you want to claim back what you paid. its your own fault for voting.

[Matt10k]

Oops, wrong thread. Soz

[SexualHeroics]

Originally posted by poiuytrewq
Originally posted by SexualHeroics
That's stealing. I voted so many times to keep Mario in and it was all for nothing. They're crooks.

and you got your wish so wheres the problem? by voting you are expected to know about the t&cs, and they clearly say no refunds.

its not stealing, its stupidity from the voters not knowing what they are putting themselves in for.

oh and your money has gone to charity now which didn't happen in previous years with refunds (except for last year). its rather selfish if you want to claim back what you paid. its your own fault for voting.

Rubbish, They're crooks, they know what they are doing stealing money from the stupid voters and I've been caught up in it by accident, that's why I'm mad. I'm not thick enough to vote usually.

[poiuytrewq]

Originally posted by SexualHeroics
Originally posted by poiuytrewq
Originally posted by SexualHeroics
That's stealing. I voted so many times to keep Mario in and it was all for nothing. They're crooks.

and you got your wish so wheres the problem? by voting you are expected to know about the t&cs, and they clearly say no refunds.

its not stealing, its stupidity from the voters not knowing what they are putting themselves in for.

oh and your money has gone to charity now which didn't happen in previous years with refunds (except for last year). its rather selfish if you want to claim back what you paid. its your own fault for voting.

Rubbish, They're crooks, they know what they are doing stealing money from the stupid voters and I've been caught up in it by accident, that's why I'm mad. I'm not thick enough to vote usually.

no, you've been caught up in it by choice not by accident. by voting, you are accepting the terms and conditions as part of the agreement for you having your vote counted. the terms and conditions state that should a housemate leave, no refund will be given.

as far as channel 4 and endemol are concerned, you are aware of this because as i say by voting you agree to the terms and conditions, therefore you agree to no refund.

[Matt]

Channel 4 have now announced that they are offering a refund.

Click here for more information (http://www.channel4.com/bigbrother/news/newsstory.jsp?id=2948&position=21)

[Redmond]

You can get a refund:

Information about this week's vote....

This week's vote has been cancelled due to Alexandra's removal from the Big Brother House. Channel 4 is making no profits from this year's Big Brother vote and as a result at least 10p from every 35p vote will be shared amongst this year's charities: PAPYRUS, Cystic Fibrosis Trust and Scope.

If however you voted for either Mario or Alexandra prior to this week's vote being cancelled and would like a refund you can write to Big Brother at the below address. You will need to send a copy of a phone bill to verify the telephone number you voted from as well as your name and address and you will need to tell us how many times you voted. Once your vote(s) have been verified we will send you a cheque refunding you for the votes you cast. You do not need to put a stamp on your envelope.

Freepost RRHU-ZJCH-HLXZ
Channel Four Television
Big Brother 9 Vote Refund
124 Horseferry Road
LONDON
SW1P 2TX

Channel 4 will donate 10p to charity from every vote cast, irrespective of the number of refunds made.

http://www.channel4.com/bigbrother/news/newsstory.jsp?id=2948&position=21

[thisisme2008]

Originally posted by Redmond
You can get a refund:

Information about this week's vote....

This week's vote has been cancelled due to Alexandra's removal from the Big Brother House. Channel 4 is making no profits from this year's Big Brother vote and as a result at least 10p from every 35p vote will be shared amongst this year's charities: PAPYRUS, Cystic Fibrosis Trust and Scope.

If however you voted for either Mario or Alexandra prior to this week's vote being cancelled and would like a refund you can write to Big Brother at the below address. You will need to send a copy of a phone bill to verify the telephone number you voted from as well as your name and address and you will need to tell us how many times you voted. Once your vote(s) have been verified we will send you a cheque refunding you for the votes you cast. You do not need to put a stamp on your envelope.

Freepost RRHU-ZJCH-HLXZ
Channel Four Television
Big Brother 9 Vote Refund
124 Horseferry Road
LONDON
SW1P 2TX

Channel 4 will donate 10p to charity from every vote cast, irrespective of the number of refunds made.

http://www.channel4.com/bigbrother/news/newsstory.jsp?id=2948&position=21

If anyone is actually sad enough to do that, they deserve to be shot :thumbs:

[Jase]

Yep if they request a refund then WTF?

Unless they spent like £13 on alex to go like my mate

[*mazedsalv**]

Thank the Lord that i didnt vote.

[flloyd]

really good point above ^^

[SexualHeroics]

Originally posted by poiuytrewq
Originally posted by SexualHeroics
Originally posted by poiuytrewq
Originally posted by SexualHeroics
That's stealing. I voted so many times to keep Mario in and it was all for nothing. They're crooks.

and you got your wish so wheres the problem? by voting you are expected to know about the t&cs, and they clearly say no refunds.

its not stealing, its stupidity from the voters not knowing what they are putting themselves in for.

oh and your money has gone to charity now which didn't happen in previous years with refunds (except for last year). its rather selfish if you want to claim back what you paid. its your own fault for voting.

Rubbish, They're crooks, they know what they are doing stealing money from the stupid voters and I've been caught up in it by accident, that's why I'm mad. I'm not thick enough to vote usually.

no, you've been caught up in it by choice not by accident. by voting, you are accepting the terms and conditions as part of the agreement for you having your vote counted. the terms and conditions state that should a housemate leave, no refund will be given.

as far as channel 4 and endemol are concerned, you are aware of this because as i say by voting you agree to the terms and conditions, therefore you agree to no refund.

I didn't agree to their bullshine.

[fairymoon]

but it was only 35p and 10p does go to charity and if you read the rules you will fing out they wont give money bk

[thisisme2008]

Originally posted by SexualHeroics
Originally posted by poiuytrewq
Originally posted by SexualHeroics
Originally posted by poiuytrewq
Originally posted by SexualHeroics
That's stealing. I voted so many times to keep Mario in and it was all for nothing. They're crooks.

and you got your wish so wheres the problem? by voting you are expected to know about the t&cs, and they clearly say no refunds.

its not stealing, its stupidity from the voters not knowing what they are putting themselves in for.

oh and your money has gone to charity now which didn't happen in previous years with refunds (except for last year). its rather selfish if you want to claim back what you paid. its your own fault for voting.

Rubbish, They're crooks, they know what they are doing stealing money from the stupid voters and I've been caught up in it by accident, that's why I'm mad. I'm not thick enough to vote usually.

no, you've been caught up in it by choice not by accident. by voting, you are accepting the terms and conditions as part of the agreement for you having your vote counted. the terms and conditions state that should a housemate leave, no refund will be given.

as far as channel 4 and endemol are concerned, you are aware of this because as i say by voting you agree to the terms and conditions, therefore you agree to no refund.

I didn't agree to their bullshine.

what do you mean didnt agree? it says at the bottom of the screen with the numbers 'by voting you agree to the terms and conditions'

it is your own fault for voting so many times.

all things are good in moderation - these words will change your life.

don't vote to excess. once or twice maximum.

[thisisme2008]

aside from anything else, SexualHeroics, they ARE offering a refund so stop complaining.

[SexualHeroics]

I know but I was angry at first. I'm not anymore. I'll only spend it on Mariomania again so don't worry.

[06marsh]

Awwwwwww! Lost 35p
Poor you

[traust]

Boycott the Davina interview with Alex.

I think it is safe to say that the majority of the British public have absolutely no interest in Alex's side of the story. We know that there is only one side and that is simply that she is a nasty piece of work that has frequently used threatening behaviour and her association with gangs to intimidate the other housemates. I think we can all safely assume that this is also the kind of threatening behaviour that she uses in 'real life' to anyone who dare confront her or anyone she simply dislikes. To watch the interview and give it the ratings will be playing into the hands of a mindless thug. We are all living in a country which is desperately trying to combat gang culture and its associated violent crimes and/or deaths that result as a consequence of this kind of glamorisation. To watch this interview would be a proxy endorsement of gang culture. We have all seen within the media how this culture is corrosive to our modern society. ‘Gangstas’ contribute nothing to this country, yet take far to much including the lives of naïve and often young members of the public.

Alex is herself a mother, but has she stopped for one minute to think of all those mothers that have lost their own children due to the lawless attitude of so called gangsta style gang members? I think not!

The best way to send a clear message of unanimous public disapproval to Alex and BB is to simply turn over our television sets to a different channel during the interview and not purchase any newspapers or magazines that advertise stories or interviews with Alex despite our natural curiosity. We can read the interview transcript on the website. This protest is mainly about reducing the national ratings for this interview to little or nothing.

I for one am tired not to mention uninterested in hearing about her pathetic excuses and lies regarding her behaviour and associations with so called 'Gangsta' friends.

Should she have a platform to spread her vicious diatribe? You decide!