more pc probs!! help!!

[cc100]

hi
im having trouble connecting to broadband (wanadoo)
ive contacted my isp but they are useless.

what happens is i get a message everytime saying that there is no dial tone.

the only time it connects is when i reinstall the modem/software.

this is a pain everytime i want to go on the net!

any help would be appreciated.
thanks
chris

[Mike]

Sounds weird to me, your PC is obviously not detecting something. Ive got Telewest Broadband and i only have to click on "Internet Explorer" then im on straight away.

[James]

Check that you've got an adsl microfilter where every phone in your house connects to the telephone line. Every phone apart from the ADSL modem should be on a filtered line.

If you have a dial-up modem as well it needs to be on a filtered line.

[cc100]

hi
thanks for the help
ive been using a 15 metre extension for some months now without a fault.
iv completely reinstalled everything, and ive no software that impedes with connectivity.
it seems im not the only one who comnplains from looking at wanadoos forum: (See http://forums.wanadoo.co.uk/fs_internet )
i have the usb 330 speedtouch thomson modem
i also have 2 solid green lights on the modem
im gonna change service and go to tesco broadband.