I agree with this logic, I watched someone control my PC cos I kicked up a fuss about how difficult it was to download something. They were moving the mouse etc, but I could too, I'd imagine the connection would have been lost if I turned off wifi or the entire computer

Who told you not to turn it off adam?

I know this doesnt solve your problem, but it might give them one..

When you turn it back on they could still have access though

Adam you really need to do whats written on that link...

Whenever I mess something up I just turn it off and hope it goes away. This sounds more complicated though. Hope you solve your problem! R.

I am having trouble with this

What kind of trouble?

What do you think they want with the PC? I'd imagine they just changed the password in the hope that Adam would pay for it back, am I thinking too innocently?

I sorted it i think im back on

Really depends tbh. Usually they just want cash to 'unlock' it but if they have remote access the possibilities are endless. All files saved on the comp will be theirs. IIRC depending how long they have had access they could creata a 'backdoor' which will allow them access at any stage in the future (though not sure if thats only webpages, or actual computers). Will have access to any saved passwords..and so on

I scanned it all and deleted atleat 10 corrupted things now i need to restore computer and change password

Please tell us you have FREE Basic AVG
protection.

Never click the tune up
that costs money

You must have a Protection on it like AVG?

AVG is crap

Malwarebytes is the way forward...

Lol literally this same exact thing happened to my aunt, I think exactly a week ago. She says she's on the phone with Microsoft because she got hacked... so I go look at her computer and someone is controlling the mouse on the other end with the scam popup on the screen & phone number on it and a notepad document "form" for her to put all her information in so that they can "help". :joker: I just turned off the computer (struggled to because the guy on the other end also had control of the mouse - dude was angry as ***** on the phone) but then the problem was also the same as you; couldn't get back on because the password was changed or something. Messy situation.

She went to get it fixed a day or two later but she didn't have any important info on there anyway apparently.

Oh and apparently they asked if she buys stuff online and stuff like that... Idk how you wouldn't realize this was a scam while on the phone with them? Microsoft asks these questions now? :joker:

I have Avast and Malwarebytes now. My daughter installed those ones. R.

Is that free? AVG has been annoying me recently. It sends me promos in different languages. (Tbf, thinking about it right this second, maybe I selected a different language when they asked lol).

Yup you can get a free version :)

Its a Basic Free Protection
so no money for it

CCleaner is a Free
as well

Vicky
You should post the Free link
to help all.

As there is possible scammers with their link

Nice of her to help you.

https://www.malwarebytes.com/mwb-download/

And yes, I love CCleaner too

That's a good idea. Helpful suggestion. R.

Glad Your Aunt
has not been messed with

That's Good Vicky
getting all those buggers out

Adam make sure your dad is also not going to marry a large Nigerian millionaire businessman