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In my eyes the barman had taken responsibility with his nod. |
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All it takes is to go to serve someone else and someone could swipe your drink. Sorry Parm, I don't agree with you on this. The moral is.....go before you buy or take your drinks with you, for me at least |
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A skilled barman in the same circumstances could easily do both. |
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He couldn't see me smirk..the big dude was in front of him..and he laughed with me later..in fact they both did...and they both saw my point in the end...because they had a touch of class. |
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To be fair if he did say he would watch the drink and then it got swiped I get where you're coming from Parm. However as a manager I'd say that the barman's mistake was agreeing to watch the drink in the first place, rather than failing to do so. Once the transaction is complete the purchase is your property and your responsibility. He should have told you that to begin with. Since he did say he would watch it and it went missing I'd say he should have replaced it as a courtesy but tbh the problem here might be management, as the bar staff might not have a discretionary budget and giving away a free drink would be considered staff theft and thus misconduct. The other option would be paying out of his own pocket, but there's a good chance that buying a customer a drink is also misconduct.
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That barman and probably the manager too are likely resisting the urge to spit in your drink for kicking up a fuss when it's your own damn fault. Believe me, they are only being friendly to you because it's their job, I can guarantee that after pulling a stunt like that, you'll pretty much be a joke to the staff. People who work in retail and the service industry always remember a troublesome customer. |
If I had to give an honest assessment of what I'd do;
When I was bar staff back in my Uni days I'd have given you a replacement and put down the original as spillage. As a manager I'd be an immoral ****er as managers are; if you were "a good customer" spending dollah and I thought there was a good chance you would walk out in a huff and not spend any more money then I'd replace the drink. If you didn't have more money to spend I'd tell you to piss off. :umm2: |
What the bar staff really thought of this situation
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Now that is how a master minesweeper minesweeps...he sweeps from the bar rather than the customer...leaving everyone happy as he goes...they even allowed me the one I found as well. I'm a charmer really. |
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He watched the vodka and coke when I went for a fag cause it was still there when I came back.
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Good customer service is hating someone's guts and them not knowing it because you were all smiles and rainbows with them. Chances are when that barman sees you enter the pub in future, he'll have to suppress the urge to roll his eyes and sigh. Nobody likes a difficult customer that takes joy in humiliating the staff for the customer's own lack of judgement. If everything is as you described then I can guarantee that the barman in question probably hates you. |
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If he had hated me he would have summoned the 2 bouncers I had been chatting to whilst smoking my cigarette during my earlier vodka and coke...like I said, you simply were.not there....look up cheers bar kelso...I'm probably in the photos.. Or msg princess anne cause I've served her, or michael Aspel, you can ask him if I spat in his carrots like you would you dirty bugger. |
Tbh if you have a customer that repeatedly makes a scene, good customer service is getting rid of that customer for the sake of all of your other customers. I can all but guarantee that adopting this policy will increase overall turnover. Even if its counter-intuitive (I.e. Banning a very profitable customer)
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You are lying about your experiences, you have only experienced the service industry from the perspective of a customer and it shows. You have no empathy with the staff at all and that wouldn't likely be the case at all if you had been in their shoes at some point. |
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Ive worked in the busiest bar at anyone time in scotland...and that is the royal Highland show...look up the bar and sit back down. |
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Cheers bar owned by the bearded ninja, who just happened to run the quickest time ever in the heats of ninja 2 Saturdays ago..my dear friend at the time of working along side him in the bar.. his dad the owner at the time was a closer friend of mine...he would have scolded me badly for NOT handing out the drink if someone complained in the same circumstances.....and that's what the barman was being told of for.
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https://representcomms.co.uk/new-bar...highland-show/
Look we get a mention in a news article about them adding more bars at the show in 2016...now I've mentioned the Highland show...cheers bars.....the princess royal...and the fact I have served her as a barman..... I've mentioned the owner, his son...a pointer to what his son is doing nowadays....so without posting actual names and dates I worked there ain't much else I can do..... But of course, you are coming across like the be all and end all of things you know nothing about when it comes to me, I enjoy it....I enjoy you being so wrong.....pity you, like the hapless barman can not see me smirking. |
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