I was on hold for near 3 hours once to HMRC. Then, when it connected it did that weird beepy noise you get when someone hangs up, before I could even speak. Was raging, totally raging. Next wait time only took 40 mins or so...which is still shocking. But by the time it actually connected, my anger had gone down (which may have been for the best
) and then it bloody turned out they had sorted the issue already and a letter was in the post,which then was posted like half an hour after the stressful calls..
HMRC and DWP are horrific for this. I helped my mother in law claim her pension a couple of months back (still not been bloody paid it yet though...) and it was such a ridiculous saga. They wouldnt listen to a word, said I was wrong despite being told to ring this certain part by someone in the part I rang first, and so on.
Those stupid ****ing robotic answering things and holds..bane of my life. Rivalled only by self service checkouts.