[Vicky.]

I was on hold for near 3 hours once to HMRC. Then, when it connected it did that weird beepy noise you get when someone hangs up, before I could even speak. Was raging, totally raging. Next wait time only took 40 mins or so...which is still shocking. But by the time it actually connected, my anger had gone down (which may have been for the best ) and then it bloody turned out they had sorted the issue already and a letter was in the post,which then was posted like half an hour after the stressful calls..

HMRC and DWP are horrific for this. I helped my mother in law claim her pension a couple of months back (still not been bloody paid it yet though...) and it was such a ridiculous saga. They wouldnt listen to a word, said I was wrong despite being told to ring this certain part by someone in the part I rang first, and so on.

Those stupid ****ing robotic answering things and holds..bane of my life. Rivalled only by self service checkouts.

[Cherie]

HMRC are horrific always 45 minutes plus

Virgin again 45 mins

[bots]

the longest i have held is 20 mins, after that time i say **** it and hang up

[rusticgal]

Originally Posted by Vicky.

I was on hold for near 3 hours once to HMRC. Then, when it connected it did that weird beepy noise you get when someone hangs up, before I could even speak. Was raging, totally raging. Next wait time only took 40 mins or so...which is still shocking. But by the time it actually connected, my anger had gone down (which may have been for the best ) and then it bloody turned out they had sorted the issue already and a letter was in the post,which then was posted like half an hour after the stressful calls..

HMRC and DWP are horrific for this. I helped my mother in law claim her pension a couple of months back (still not been bloody paid it yet though...) and it was such a ridiculous saga. They wouldnt listen to a word, said I was wrong despite being told to ring this certain part by someone in the part I rang first, and so on.

Those stupid ****ing robotic answering things and holds..bane of my life. Rivalled only by self service checkouts.

OMG...that happened to me...I nearly cried with frustration..

[Vicky.]

Originally Posted by rusticgal

OMG...that happened to me...I nearly cried with frustration..

If Skye had not been hovering right in my face (which didnt help either..really) am fairly sure I would have threw the phone or something. Which of course would not help. Even thinking of it now brings back the pure rage I felt at the time..

Then once the letter was there I hated myself though of course I couldnt have known it had been put in the post already and was almost here. Then back to anger, and I actually emailed my MP Suggesting that the likes of HMRC, if their system cut someone off...or even if someone 'hangs up' (which would be cut off really after ages on hold...in most situations anyway), they should bloody well call that person back. Its not like they dont know how bad the waitlists are. Its also not like its the hardest thing in the world to call back someone who has been waiting hours then gets cut off..

He did not reply to me though But it still seems the best way to do it. Or even do what some of the broadband/tv companies do. Dont remember who it was with, but will be a few years ago now, had to ring our provider and was expecting forever waiting. But they had the option to retain your place in the queue, but hang up and someone would call YOU when it was your turn. Much better all round, surely?! Maybe too much common sense.