Quote:
Originally Posted by rusticgal
OMG...that happened to me...I nearly cried with frustration..
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If Skye had not been hovering right in my face (which didnt help either..really) am fairly sure I would have threw the phone or something. Which of course would not help. Even thinking of it now brings back the pure rage I felt at the time..
Then once the letter was there I hated myself though of course I couldnt have known it had been put in the post already and was almost here. Then back to anger, and I actually emailed my MP
Suggesting that the likes of HMRC, if their system cut someone off...or even if someone 'hangs up' (which would be cut off really after ages on hold...in most situations anyway), they should bloody well call that person back. Its not like they dont know how bad the waitlists are. Its also not like its the hardest thing in the world to call back someone who has been waiting hours then gets cut off..
He did not reply to me though
But it still seems the best way to do it. Or even do what some of the broadband/tv companies do. Dont remember who it was with, but will be a few years ago now, had to ring our provider and was expecting forever waiting. But they had the option to retain your place in the queue, but hang up and someone would call YOU when it was your turn. Much better all round, surely?! Maybe too much common sense.