[Gusto Brunt]

So I bought an Android TV box last week for £45.00 on eBay. Brand new.

Anyway it was delivered but the remote control had one of the volume buttons missing. A sort of rubber button that is pushed in and can fall out.

Luckily I don't use the android box remote volume buttons. So it didn't matter really. I use the TV volume instead.

Everything else was fully working.

Anyway I thought I'd send a message to the seller just to tell him what happened.

About 3am I got a reply that said 'customer dear, we apologise for your inconvenience and express our sincere regret you had troubles. Please accept a full refund. £45.00 will be paid into your account. You don't have to return any of our products. Please dispose of it. Sincerely.

What the... I never even asked for a refund.

Weird.

[Beso]

Dont suppose you have a link to the company?

I could do with a new kettle, that erm, doesn't pop when it's boiled.

[Oliver_W]

Chinese companies often do that, they're very courteous and crawlie with their language, and give refunds for everything.

[Cherie]

Customer Dear is the big giveaway here

[Crimson Dynamo]

It will be drop shipped so return is no good
they will budget in 2-3% refunds

[Gusto Brunt]

Originally Posted by Beso

Dont suppose you have a link to the company?

I could do with a new kettle, that erm, doesn't pop when it's boiled.

Haha.

[Gusto Brunt]

Originally Posted by Crimson Dynamo

It will be drop shipped so return is no good
they will budget in 2-3% refunds

Ah, is that what it is. Thought they were Chinese sellers. So hard to return to China. Buy why so eager to give a full refund when I never asked for one.

[Gusto Brunt]

Originally Posted by Cherie

Customer Dear is the big giveaway here

[Gusto Brunt]

Originally Posted by Oliver_W

Chinese companies often do that, they're very courteous and crawlie with their language, and give refunds for everything.

Yeah, I've found that out.

[Gusto Brunt]

Originally Posted by Beso

Dont suppose you have a link to the company?

I could do with a new kettle, that erm, doesn't pop when it's boiled.

Anyway, I am still laughing.

Company is elbayyong_73.

[Beso]

Originally Posted by Gusto Brunt

Anyway, I am still laughing.

Company is elbayyong_73.

Couldn't find it, but bought a brand new strimmer, 2 memorial coins and a douchebag(condition, used)

[Maru]

Originally Posted by Gusto Brunt

Ah, is that what it is. Thought they were Chinese sellers. So hard to return to China. Buy why so eager to give a full refund when I never asked for one.

This happens on Amazon US also with Chinese sellers. But... this practice occurs widely in retail as well, just behind the scenes. When consumer goods are taken as a return, if it can't go back immediately out to the floor as open box (the item has some issue or too incomplete), then it is put on a pallet where Receiving has to sift through and mark returns for a trip to the DC (distribution center). In the system, they check if it's RMA (RTM/return to manufacturer), goes back to the DC to live on a pallet (for auction possibly) or goes into the trash. The bigger shops have a trash compactor for this purpose. Those items don't end up on a pallet, they go straight to the local landfill. More returns go straight into the trash than people realize especially electronic items because they're non-repairable. Other reasons might be items that have been worn by people, such as Earbuds/bluetooth earpieces etc, can't be resold so they are often simply trashed.