[Samm]

customers need to understand that the reason all tills aren't open all the time is for many reasons, payroll cuts less staff, there's more important jobs to be done like getting stock out on the floor, and general serving of the shop floor, I don't work in a supermarket but I would assume it's the same for all retailers.

and i've been reading the whole rude customers posts, and yes it's right to stay calm but when it's busy and a customer is insulting you and throwing verbal abuse it's the managers duty to ask them to leave or **** off kindly, retail staff don't get paid enough for some of the **** they go through, mainly at the christmas run up (extra pay is needed)