Quote:
Originally Posted by Amy Jade
It's such a moral dilemma.
The police refusing to attend are the ones who need looking into. The staff should not be abused, maybe just retrained because they were left with a really messed up situation.
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It's difficult really because the truth is some of it is an element of "an art, not a skill"... some people are just naturally very good with people/good at talking people down and some aren't no matter how much training you give. Some training will always help of course... but it's often just down to a person's character. I had a staff member who was like an animal whisperer for people off their face. They'd bugger off home and come in apologising later when they'd have been mouthing off all day at someone else
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