[user104658]

Originally Posted by Strictly Jake

Unfortunately I think I've seen this woman out and about before and on buses etc and if it's the woman I'm thinking of she has a reputation in Morecambe for being abusive. The fact she was shouting at 2 kids that were about 7 or 8 that were crying and at staff and the police said there was no way they could come the guy did what he had to.

If that's the case then #1) This person (and the community itself if she's disruptive) is being MASSIVELY let down by mental health & social care services in the area, and #2) she will almost certainly be a "known person" to the local police so there's even less of an excuse for them not coming out.

I do feel bad for the guy who ended up cracking, although there's still no excuse and he shouldn't have done it ... it does seem like the biggest failings here are systemic and it should never have gotten to this point in the first place.