[PaulyJ]

Going back to around 15 years ago, talking to BT meant phoning them and if there was no one free to take the call, you would listen to the "Engaged Tone" which meant you had not connected and was not being charged for the call, you would then redial until you got a "Dial Tone"

This was annoying but did not cost you a penny.

15 years on and i am continually frustrated at these call centre queing phone system's, that ask you a bunch of security questions, that often need to be repeated after you have connected to a person. Some of them have 5 options to route you to the right department, and then another 5, then another 5. Well we all know how bad they can be but i'd like to know are we better off for there existence.

Pro's
1. You can Que
2. (I'm struggling with a 2rd)


Con's
1. Bigger phone Bills
2. Repeating myself
3. Listening to complicated Menu's
4. Listening to bad pop music
5. Time consuming.

What do you think, would you prefer the Engaged Tone?
Are the Phone companies getting richer from our misery?