[Strictly Jake]

Unfortunately I think I've seen this woman out and about before and on buses etc and if it's the woman I'm thinking of she has a reputation in Morecambe for being abusive. The fact she was shouting at 2 kids that were about 7 or 8 that were crying and at staff and the police said there was no way they could come the guy did what he had to.

It's a very interesting video and it also highlights how just seen a tiny part of a video gives people the wrong impression

This restaurant has just opened and I may visit it this weekend to find out a bit more but inexperience played a part here too

Also it's very funny that greased lightning is playing so loud when he's interviewing the man it's so distracting

[user104658]

Originally Posted by Strictly Jake

Unfortunately I think I've seen this woman out and about before and on buses etc and if it's the woman I'm thinking of she has a reputation in Morecambe for being abusive. The fact she was shouting at 2 kids that were about 7 or 8 that were crying and at staff and the police said there was no way they could come the guy did what he had to.

If that's the case then #1) This person (and the community itself if she's disruptive) is being MASSIVELY let down by mental health & social care services in the area, and #2) she will almost certainly be a "known person" to the local police so there's even less of an excuse for them not coming out.

I do feel bad for the guy who ended up cracking, although there's still no excuse and he shouldn't have done it ... it does seem like the biggest failings here are systemic and it should never have gotten to this point in the first place.

[Strictly Jake]

Originally Posted by Toy Soldier

If that's the case then #1) This person (and the community itself if she's disruptive) is being MASSIVELY let down by mental health & social care services in the area, and #2) she will almost certainly be a "known person" to the local police so there's even less of an excuse for them not coming out.

I do feel bad for the guy who ended up cracking, although there's still no excuse and he shouldn't have done it ... it does seem like the biggest failings here are systemic and it should never have gotten to this point in the first place.

Seeing him being interviewed he isn't a bully. He knows he needed to handle things properly but when the police don't respond and there are young children in your restaurant crying then it's a hard situation. He said he tried to escort her out properly and you can see that. Dragging by her legs wasn't the right thing to do he admits that.

It's such a shame as it's a very popular place and something Morecambe needs as we are just full of pound shops and charity shops the town centre is awful and people just seeing this 20 second clip will prob lead to the place shutting down. To get the full story you understand it more and it was the wrong thing to do but can someone say what they would have done in that situation?

We are a small town where a lot of businesses get closed down very easily we are a ghost town so to say we should have bouncers on the doors it's not a nightclub it's a family run restaurant for families how awful would it look to get bouncers

I've worked as security for arenas before and as far as the guidance goes if there is a problem person you kindly explain to them they are causing a problem and to leave. If they don't go then you get extra staff to come and the police. There wasn't the extra staff and the police weren't coming so what other solution is there

Thankfully this doesn't seem to have gone mainstream and the girl who filmed the footage has a lot to answer for to for only posting a small bit

[user104658]

Originally Posted by Strictly Jake

Seeing him being interviewed he isn't a bully. He knows he needed to handle things properly but when the police don't respond and there are young children in your restaurant crying then it's a hard situation. He said he tried to escort her out properly and you can see that. Dragging by her legs wasn't the right thing to do he admits that.

It's such a shame as it's a very popular place and something Morecambe needs as we are just full of pound shops and charity shops the town centre is awful and people just seeing this 20 second clip will prob lead to the place shutting down. To get the full story you understand it more and it was the wrong thing to do but can someone say what they would have done in that situation?

I mean, I did... you close the store to other customers, move behind the counter, stop interacting with them, and persist with trying to get the police to attend. If you stop giving interaction, they usually just leave within about 15 minutes or so.

We are a small town where a lot of businesses get closed down very easily we are a ghost town so to say we should have bouncers on the doors it's not a nightclub it's a family run restaurant for families how awful would it look to get bouncers

I've worked as security for arenas before and as far as the guidance goes if there is a problem person you kindly explain to them they are causing a problem and to leave. If they don't go then you get extra staff to come and the police. There wasn't the extra staff and the police weren't coming so what other solution is there.

The fact remains that you can't take physical action without a security license... that's why they exist in the first place. I would add to that that even IF you felt you absolutely had to (and that's a big "if") ... he didn't take her by the arm and calmly-but-firmly attempt to escort her out the door, he's lost his temper, he moves behind her and pushes her. That wouldn't be the right thig to do even if he was security staff; but then, he might not know that, because again, he isn't security staff and isn't trained in removing someone by force "properly".

As I said before though if the place is new then there may well be an element of inexperience involved, I'm speaking from a position of a decade of retail management in a "hard" retail environment (disgruntled gamblers are not a nice bunch). I started in that environment when I was 23 and will fully admit that the first few times I encountered "unusual circumstances" like these I absolutely **** my pants. It sadly takes some getting used to.