[Redway]

Originally Posted by Kate!

I'll second this. The time I rang my first respondent was a bit detached, no warmth or anything, I found it off putting but I wound up the call respectfully and tried again. Vast improvement. I know they have to be impartial, that wasn't it though, she just seemed uninterested. The second one, a guy, was amazing.

Absolutely. Sometimes the volunteers aren’t even bad in terms of expressing sympathy. You just might not vibe as much as you’d like to for any number of reasons. One big put-off for me is someone who doesn’t talk enough. I definitely understand, value and appreciate the power and depth of quiet listening but I still need enough of a two-way conversation. When it’s just the volunteer “hmm”-ing at the other end and not reflecting enough on their experiences, when it’s appropriate and the cap fits (I know they’re technically not supposed to tell you stuff about themselves but when it’s appropriate and relevant to the context, it does add another layer of resonance), chances are it’s not going to be a long conversation.