[Kate!]

Originally Posted by Redway

It’s important to remember that you can always switch things up if the volunteer you’re on the ’phone with doesn’t vibe with you enough (and/or vice-versa). Obviously, be on your Ps and Qs, because there’s always a relatively polite way of ending the call, but don’t feel like you have to stay talking just-because. You don’t, and sometimes it can take a few tries to finally be connected with the right person but it’s totally worth it.

I'll second this. The time I rang my first respondent was a bit detached, no warmth or anything, I found it off putting but I wound up the call respectfully and tried again. Vast improvement. I know they have to be impartial, that wasn't it though, she just seemed uninterested. The second one, a guy, was amazing.