[InOne]

Do you think so or does it just annoy you when people are awkward? It's worst when you're in a queue and someone starts wittering on

[Niamh.]

I think it depends on the situation but I also think if you're working in customer service you should try to keep that policy

[Kizzy]

Bad customer service really annoys me .. There are a dire shortage of jobs, if you can't manage to be civil then you don't deserve to be a representative for that company.
Having said that if a customer is out and out rude or personally offensive that is different.

[Marc]

No. Some of my customers have made mistakes when ordering and it was their fault. But I'm never rude when I call them out. But if they are rude to me then I will be rude back, I'm serving them food, don't belittle me.

[Jake.]

Originally Posted by Marc

No. Some of my customers have made mistakes when ordering and it was their fault. But I'm never rude when I call them out. But if they are rude to me then I will be rude back, I'm serving them food, don't belittle me.

[Iceman]

No, but its good business to let them think that.

[Vicky.]

No. The amount of times people tried it on with me when I worked in a pub...always trying to say that they gave me £20 when they gave me £10 to try and get extra money from me and make my till be wrong...it happened pretty much daily.

I gave up trying to be nice about it and eventually just told them to stop ****ing lying because I wasnt stupid and the till had a button that we had to press to say which note had gone on in the first place. and if they had any further complains to see my boss at the end of my shift when he would be cashing up the till.

They also used to say they had ordered a different drink to what they had actually ordered, just to be awkward ****s. That didnt work with me either.

A lot of customers are absolute arseholes. I still get arseholes in my current job tbh, even though its not customer service as such

Nowadays I just literally ignore them if they start twisting on. Seems to be the best way.

[Niamh.]

Originally Posted by Iceman

No, but its good business to let them think that.

Exactly

[Jake.]

Originally Posted by Vicky.

No. The amount of times people tried it on with me when I worked in a pub...always trying to say that they gave me £20 when they gave me £10 to try and get extra money from me and make my till be wrong...it happened pretty much daily.

I gave up trying to be nice about it and eventually just told them to stop ****ing lying because I wasnt stupid and the till had a button that we had to press to say which note had gone on in the first place. and if they had any further complains to see my boss at the end of my shift when he would be cashing up the till.

They also used to say they had ordered a different drink to what they had actually ordered, just to be awkward ****s. That didnt work with me either.

A lot of customers are absolute arseholes. I still get arseholes in my current job tbh, even though its not customer service as such

Nowadays I just literally ignore them if they start twisting on. Seems to be the best way.

Ah I get this from time to time, puts you under pressure as well

[Marc]

I'd rather stab myself with a steak knife than let them feel as if they're in the right when they're clearly in the wrong

[Jake.]

And it's true, some customers will look down on you and treat you like ****e just because you work in fast-food or similar areas, and think that you can be walked over

[Marc]

When they clearly forget that we're the ones who give them food and we're also the ones who might stick our knobs in their food.

[Vicky.]

Originally Posted by JH95

And it's true, some customers will look down on you and treat you like ****e just because you work in fast-food or similar areas, and think that you can be walked over

I dont entertain people like that at all. If they are rude to me, I wil be rude back. I dont care if I am at work or not.

Oddly enough, I know my atittude sounds wrong, but I have never been sacked. My bosses all say I did my job perfectly

I cant really be sacked now either, as I work for my father in law

[Niamh.]

Originally Posted by Marc

I'd rather stab myself with a steak knife than let them feel as if they're in the right when they're clearly in the wrong

I remember one time one of the waitresses for the restaurant part of the bar I worked in had a customer complain that his smoked Salman was raw lol, she just apologized and got the chef to cook it One day he'll realize and feel like a right dick haha

[InOne]

Originally Posted by Marc

When they clearly forget that we're the ones who give them food and we're also the ones who might stick our knobs in their food.

"Would you like the special sauce with that sir?"

[Jake.]

Originally Posted by Marc

When they clearly forget that we're the ones who give them food and we're also the ones who might stick our knobs in their food.

Ahaha

Originally Posted by Vicky.

I dont entertain people like that at all. If they are rude to me, I wil be rude back. I dont care if I am at work or not.

Oddly enough, I know my atittude sounds wrong, but I have never been sacked. My bosses all say I did my job perfectly

I cant really be sacked now either, as I work for my father in law

Ah good on ya, I sometimes get to the near point of that lol

[Iceman]

I used to have all sorts in the garage giving me abuse, I just smiled and kept my calm...it's almost as good as calling them halfwits..

[Kizzy]

Well of course if someone is being dishonest there will be an issue, shop workers who stand gabbing ignoring you and surly counter assistants are a royal pain though.

[RichardG]

Definitely not

My sister works in HMV part time while she's at Uni and she said that one day a customer came in with a pair of over-ear headphones that had literally been snapped in half, claiming that they just fell apart when he was wearing them and demanded a refund. She initially refused to give a refund because, obviously, he caused the damage himself. However he stood there for a good 5 minutes insisting it wasn't him and eventually the store manager gave him a refund as an "act of good will", though really it was just to shut him up. Must have been very annoying.

[Kizzy]

Originally Posted by RichardG

Definitely not

My sister works in HMV part time while she's at Uni and she said that one day a customer came in with a pair of over-ear headphones that had literally been snapped in half, claiming that they just fell apart when he was wearing them and demanded a refund. She initially refused to give a refund because, obviously, he caused the damage himself. However he stood there for a good 5 minutes insisting it wasn't him and eventually the store manager gave him a refund as an "act of good will", though really it was just to shut him up. Must have been very annoying.

He did her out of a job! it was acts of goodwill that sent them under

[Vicky.]

Originally Posted by Kizzy

Well of course if someone is being dishonest there will be an issue, shop workers who stand gabbing ignoring you and surly counter assistants are a royal pain though.

Ugh I hate the ones who stand talking when theres someone to be served

[Kizzy]

I know then look at you like crap as you interrupted them.. pfft give some a hat and a badge and they turn into a tin god

[Marc]

I hate rude customers who don't stop chatting when you take their food over to them. If I don't know who's having what how am I supposed to give you your food?

[Suze]

Of course the customer isn't always right, unless the customer is me of course. I'd say it is half and half, you get customers trying it on for freebies, but you also get rudeness to customers from some. I usually get pretty good service from customer service peeps, but you do get the occasional nobheads. The customer service from call centres is usually atrocious, and nine times out of ten I end up calling back again and again after being given wrong information, only to be told 'I don't know who told you that or why but that is wrong' I am surprised my phonebills are not sky high.

[Jake.]

I had a load of idiots shouting abuse at me from there car through drive thru before, somebody threaten to report me because I wouldn't make their drink larger for free, somebody literally jump over front counter and steal food right next to me... it works both ways