[user104658]

Originally Posted by Cherie

"I complained at first to the NHS PALS (Patient Advice and Liaison Service) and I received a comment back from the assistant head of nursing who said they apologised for saying 'Happy Christmas Sir'.
"But I appealed and made another complaint about that because they didn't speak to me or speak to my two witnesses."Now I have had a letter back from the deputy chief executive/chief nurse which basically says that the nurse involved has no recollection of making the comment - but again they never spoke to my two witnesses."


an apology had already been issued though, but this lady wanted to take further...I appreciate they might have been hurt, but I am not sure this warranted a meeting with everyone including witnesses, we all get hurt in life...we need to deal with it in an appropriate way

To be fair, piecing it together, it sounds like the nurse may have been blatantly and openly transphobic and that was the complaint but when quizzed by her boss, she has (for obvious reasons) said that it was a mistake / misunderstanding and that she simply hadn't realised... and the apology will have been issued on those grounds. If the real issue was that she was CLEARLY aware that this individual was trans and was choosing to make comments such as pointedly calling her "SIR" and saying "urgh" / showing distaste... and other witnesses can attest to that... then I can understand why the reaction would be "Err this apology is BS and this is not what happened I want a real apology plz".