[arista]

[BBC apologises over handling of Huw Edwards complaint]

[The BBC has apologised for the way
it handled a complaint about the
presenter Huw Edwards.
Allegations about his behaviour were made
in May 2023 but did not reach
senior managers until 6 July.
The corporation said the complaint was not
"escalated quickly enough" and that
it has now changed its processes.

An independent report by Deloitte into
the BBC's complaints handling procedure
said a complaint by the family of a
young person was made on the 18 May.

The report said the case was not logged properly
nor was there a "documented process"
for following up the allegations.
The Deloitte report said the initial contact by
the family was supposed to be escalated
to the relevant regional operations
security manager but this did not happen.
The complainant was signposted to
audience services, however, the day
after they made the complaint.

But the case was not logged on the
BBC's case management system
so there "was no opportunity for
wider visibility of the case within the BBC."

"There was no documented process for contact
with the complainant and/or follow up,"
the report noted.]

https://www.bbc.co.uk/news/entertainment-arts-68413999