[Mrluvaluva]

It's not so easy to stay calm when talking to morons though who leave you on hold, put you through to the wrong department, or just do not know what they are doing and read from a script. I have done the "I want to talk to the manager" before. It took me ages in London too to get my broadband sorted out. After months they eventually sent an engineer not only to discover I had a faulty box and a dodgy connection. It was great after that but it took a lot of complaining to get it sorted. I HATE SKY!