Quote:
Originally Posted by Vicky.
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Anyone can ring up and book a seat on a plane
it is the person booking the ticket's responsibility to inform the agent of any special circumstances, it's illegal for them to ask.
A perfectly normal sounding man could ring and book a seat on a plane then turn up on the day of the flight in a wheelchair.. no special arrangements would have been made and that person will not be able to fly.
If you phone up and say can I book a seat on a plane to Corfu please, however I am morbidly obese, i'm in a wheelchair, I cant walk very far, I have to be near a toilet they HAVE to accomodate you.
The man in the first story clearly didnt inform them or point out that it would be a problem. They wouldnt have pointed it out to him as they would have been breaking the law. In that case they only told him when he was on the plane and it was plainly obvious that him being there was causing safety issues for him and other passengers.