[Shaun]

My aunt runs one that my mum works for, to be quite honest I know very little about the logistics of it but my mum's always complaining about unprofessional colleagues - there was one man who had been assigned to this old lady who lived alone. Anyway, he used to go to her with sob stories and complaints about his personal life, and she gave him loads of money. I assume this is against the law, because it's essentially taking from the vulnerable - obviously he was fired. In general my mum tends to complain more about the clients though - being of their generation you're bound to be treating some, uh, religious/old-fashioned people