[Kizzy]

To say we live in an age where info can be sent in milliseconds it's getting worse not better, information sharing between governmental departments should and could be better.
We're just living in a 'computer says no' fug, never getting to speak to a person or being able to connect to the correct department creates confusion and frustration for many too.
That said this man was committing fraud it seems, is it the worst case of fraud that HMRC have seen?... No.