[user104658]

Originally Posted by Toy Soldier

Meh, I hope they shut them down! I have a vodaphone account that I can't use (my handset is on contract with them, but I get no signal in my area so have another sim) and I owe them about 3 months because my direct debit was cancelled... which will be affecting my credit rating too... but I *can't pay them*. I can't get through. I don't have any of my account details, I don't even know the phone number of the sim, and I don't have the sim. Can't get through on their online chat, have sat on hold to their customer services for 45 mins + several times with no answer, and they don't respond to emails .

Maybe I can pretend to have been adversely affected by the hacking and get them to write off the charges...

I've just tried them again after this thread reminded me about it. Took ages to get through, finally got through...

"Hello can I take your mobile number or account number"

"I don't know either of them..."

"You don't know them?"

"No. I know I have an account that hasn't been paid for 3 months because the direct debit was cancelled, but I don't have the account details to sort out payment..."

"It is difficult for me to access your account without the account number..."

"OK... but... I don't know them. And I haven't been sent any letters or anything..."

"I'll put you on hold and see if there's anything I can do."

"OK"

.....................

Bitch hung up on me. RAGE. DIE VODAPHONE. I'm going to hack vodaphone and replace their website's main page with a huge and elaborate drawing of a penis.

You'd think they would have sent me a demand letter for payment or something??