[Ammi]

..I had a malware thing on my laptop just a few weeks ago and I reset the date back on the control panel to when it had been ok..I'm not sure if that's something you're meant to do but it worked for me and I haven't had any problems since...

[Verbal]

Originally Posted by Ammi

..I had a malware thing on my laptop just a few weeks ago and I reset the date back on the control panel to when it had been ok..I'm not sure if that's something you're meant to do but it worked for me and I haven't had any problems since...

If you know the date when the problems first started then a system restore rolling the PC back to before is a good thing. Not sure what resetting the clock does. Did you run system restore on the pc? Its saved my ass on a few occasions.

Off to watch football now, wont be looking here for a bit.

[Ammi]

Originally Posted by Verbal

If you know the date when the problems first started then a system restore rolling the PC back to before is a good thing. Not sure what resetting the clock does. Did you run system restore on the pc? Its saved my ass on a few occasions.

Off to watch football now, wont be looking here for a bit.

..yeah that's what I meant lol..system restore, I knew when it had been ok so I restored until just before that and it seemed to work...

[Kizzy]

Will have another go, tried this aft but it said it failed and the prob was due to the antivirus

[Kazanne]

Originally Posted by Kizzy

Will have another go, tried this aft but it said it failed and the prob was due to the antivirus

Kizzy,have you tried a system restore?

[Marc]

This has happened time before but I think it was my iPhone or my mums iPad that I logged into

[Verbal]

Originally Posted by Kizzy

Will have another go, tried this aft but it said it failed and the prob was due to the antivirus

Do you have anything on the laptop you absolutely must keep? If yes, do you have a flash drive?

If it was me I would set it back to factory settings,

[Kizzy]

Saw that option this aft... wish to god i'd done it now! did a system restore and it took over an hour... then when it came back it said there was a problem and needs to restart while it is collecting some error info...then it says restarting and in 10 secs then it tries but the message comes up again.....done this about 100 times now

[Kizzy]

can anyone help? laptop is useless at the mo, pressed every button twice and nothing.....

[Marsh.]

Get a MacBook.

I really don't know, is it an old laptop, does it have a warranty?

[Kizzy]

It's only 6 months old, don't have any extra cover with PC World do you think they'll help?

[MTVN]

Sounds like these antivirus things you've downloaded have killed you computer

[Marsh.]

I'm not sure if they'll charge, have you tried a google search? I usually find some computer forums sometimes with threads on the same problem?

[Kizzy]

Originally Posted by MTVN

Sounds like these antivirus things you've downloaded have killed you computer

what? you mean the one verbal told me to?...josy told me how to get in safe mode once is it ctrl, shift , escape?

[Verbal]

Originally Posted by MTVN

Sounds like these antivirus things you've downloaded have killed you computer

Originally Posted by Kizzy

what? you mean the one verbal told me to?...josy told me how to get in safe mode once is it ctrl, shift , escape?

They have not killed your PC. I do wish people would shut up about things they know nothing about.

You have a virus. If it told you you need to pay to use spy bot then it must be recognising that you are trying to get rid of it and is trying to get your bank details, passwords anything that it can. Either that or you downloaded the wrong thing. Do not do shopping, banking etc on the thing until its fixed.

What version of Windows do you have? You can restore it to factory settings which will delete absolutely everything including viruses and it will be like brand new the day you brought it home. Is there anything on the laptop that you absolutely must have? If so get a flash drive and save them onto it.

You can look up how to do a system restore on your version of Windows, I assume you're using Windows?

Alternatively let me know on here what version of Windows you have and I will look it up for you. I wont be on here until this afternoon though.

Getting into safe mode depends on the version of Windows that you have. Read the instructions for whatever version you have on this link http://www.computerhope.com/issues/chsafe.htm

[Verbal]

Originally Posted by Kizzy

It's only 6 months old, don't have any extra cover with PC World do you think they'll help?

Don't take it to PC World, they will overcharge you and do things that are not even necessary just to get money out of you. If you want to take it to a technician then look up a local independent one.

[Kizzy]

I tried the F8 thing, nothing until I switched it back on then it was like a test page.... but there was no 'safe mode' option
the link you gave did a scan and then at the end said the free version would fix 15 errors.... so would have to 'upgrade'. what was that then?

[Verbal]

Originally Posted by Kizzy

I tried the F8 thing, nothing until I switched it back on then it was like a test page.... but there was no 'safe mode' option
the link you gave did a scan and then at the end said the free version would fix 15 errors.... so would have to 'upgrade'. what was that then?

The link I gave is this http://download.cnet.com/Spybot-Sear...-10122137.html

It does not run an online scan, it looks like you've tried to run one that has been put on your pc and is part of the virus. On that link click on the big green button that says download now. I've had both of those things on my PC for years.

Or just restore it to factory settings. It sounds like its really really messed up to me. After you reset it to factory settings it will be like new.

oh and spybot is COMPLETELY FREE 100% no money involved whatsoever

The other one - malware bytes there is an upgrade version that you can buy and it does give you a 'reminder' now and again, but the FREE version that you can download is more than capable of looking after a family PC

[Kazanne]

Originally Posted by Verbal

The link I gave is this http://download.cnet.com/Spybot-Sear...-10122137.html

It does not run an online scan, it looks like you've tried to run one that has been put on your pc and is part of the virus. On that link click on the big green button that says download now. I've had both of those things on my PC for years.

Or just restore it to factory settings. It sounds like its really really messed up to me. After you reset it to factory settings it will be like new.

oh and spybot is COMPLETELY FREE 100% no money involved whatsoever

The other one - malware bytes there is an upgrade version that you can buy and it does give you a 'reminder' now and again, but the FREE version that you can download is more than capable of looking after a family PC

I've just downloaded this for my laptop,it looks like a good program.thanks

[Verbal]

Originally Posted by Kazanne

I've just downloaded this for my laptop,it looks like a good program.thanks

If you've never used it before you need to do a couple of things first and each time before you run it

Load it up so the start center comes up

Click on update and let it do its thing, it wont be up to date until you've done this

When thats done click on immunization and let that run.

Then you can run the system scan

Malware bytes is also very good, one program will often miss something that the other one will pick up. With malware bytes you will get a pop up about once a week saying you need to update it, it only takes a few seconds and its good to go.