[Denver]

So I've got 400 in my account but because I changed my number I cant withdraw it unless I get a text sent to my old number that doesnt exist no I've spoke to the online chat agent he said ring them up so I did but the call centres are closed and when I told him he said they could be closed for weeks .

I legit need this money they shouldn't be able to control money like they do

[LeatherTrumpet]

I need to call then as well but they are shut. There is little you will be able to do i am afraid

[Smithy]

Didn’t you set it up with an email address as well?

[Denver]

Originally Posted by Smithy

Didn’t you set it up with an email address as well?

Yes same email but because I've changed number my old one needs a text sent to it but that no longer exists at all

[Denver]

They need to understand when people on contracts get new numbers the old one ceases to exist

[LeatherTrumpet]

Have you tried this?

(log in)From your desktop, click on the settings cog next to the logout, there will be a sub menu, click on security, then security key, from there you should be able to remove your old number and add your new number.
?

[Denver]

I'll try it now mate

[Denver]

there is o security key

[LeatherTrumpet]

Originally Posted by WickedSkengMan

there is o security key

just hit settings

then


bottom right is your old phone number, click the blue update and change it and save

[Denver]

didnt work

[LeatherTrumpet]

Originally Posted by WickedSkengMan

didnt work

you could not update your number?

[Cherie]

https://www.paypal.com/uk/smarthelp/...account-faq947

what LT said

[Glenn.]

Then you should have updated the number chick.

[Denver]

the number has been updated but i cant withdraw money until i get code sent to the previous number

[Toy Soldier]

This is why I always keep or migrate my number now, so many services will lock you out if you don't have access to an old mobile number, it's a nightmare. I was locked out of my daughter's apple store on her iPad for over a month and had to jump through so many hoops to reactivate it.

Can you still send money? If so just set up another PayPal and send the money to that, then withdraw from there. My wife hasn't been able to withdraw to her bank account for years for some reason. We just send the money in her PayPal to mine and withdraw from there.

[LeatherTrumpet]

Originally Posted by Toy Soldier

This is why I always keep or migrate my number now, so many services will lock you out if you don't have access to an old mobile number, it's a nightmare. I was locked out of my daughter's apple store on her iPad for over a month and had to jump through so many hoops to reactivate it.

Can you still send money? If so just set up another PayPal and send the money to that, then withdraw from there. My wife hasn't been able to withdraw to her bank account for years for some reason. We just send the money in her PayPal to mine and withdraw from there.

or send to a friend

I have had my same mobile number for like 15 years

[Toy Soldier]

Originally Posted by LeatherTrumpet

or send to a friend



I have had my same mobile number for like 15 years

I'm on my 5th year (of 2-year contracts) just upgrading on the same number with the same provider, but it's actually much easier to migrate a number than it used to be. Switched my daughter from EE PAYG to a contract on Three (Ł11/m for unlimited data ) and she wanted to keep her number. Just had to send a couple of texts and it was done by the next morning.

[Denver]

My account has a block on everything until I phone paypal but they have closed call centres for 2 weeks and could keep them closed for months.

Surely its illegal to close call centres when its peoples money involved?

[Cherie]

Never change my mobile number, just get a PUK from your mobile provider and send it to your new one

[Denver]

They steal money from transactions but close their call centres money robbing counts

[Toy Soldier]

Call your old phone provider and try to get them to send you a PAYG sim attached to your old number?

[Samm]

[parmnion]

If it makes you feel better I'm owe them money.

[LeatherTrumpet]

Originally Posted by WickedSkengMan

They steal money from transactions but close their call centres money robbing counts

surely someone you know has your old number in their phone?

[Mitchell]