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11-07-2014, 03:54 PM | #1 | |||
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Senior Member
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Barclays to get rid of cashiers from branches: 'Community bankers' armed with iPads will push customers to use machines
Read more: http://www.thisismoney.co.uk/money/s...#ixzz37AxkLACO Some Customers will not like this and go to the New Metro bank Last edited by arista; 11-07-2014 at 03:57 PM. |
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11-07-2014, 04:28 PM | #2 | |||
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Quand il pleut, il pleut
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..they've had these for a month or so at my branch and they're actually pretty easy to use and very quick as well after the first few times of getting used to the different transactions...and they always have staff to help and explain if anyone needs it...
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11-07-2014, 04:29 PM | #3 | ||
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And what happens during the inevitable "technical difficulty" periods?
I don't like this over reliance on machines. Last edited by Marsh.; 11-07-2014 at 04:29 PM. |
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11-07-2014, 04:51 PM | #4 | |||
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Quand il pleut, il pleut
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Quote:
..even with cashiers, 'machines' are still used though and they do sometimes have problems now if they can't access your account so this really is just the same except the customers are using the machines directly instead of a member of staff.... |
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11-07-2014, 04:52 PM | #5 | ||
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I just don't like this shut down on human interaction. It's scary. Last edited by Marsh.; 11-07-2014 at 04:52 PM. |
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11-07-2014, 04:59 PM | #6 | |||
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Quand il pleut, il pleut
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..there are still staff there, it's just that they're standing to one side to help you if you needed it rather than being in front of you type thing.....I wasn't sure the first time I used it either but they are actually pretty cool and easy and the queues seem much shorter now..(all the customers have probably closed their accounts in protest..)...but you feel like a bit of a money launderer just doing everything you need to so quickly and actually you feel a bit more in 'control', I think anyway.....life in the fast lane, Marsh....
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11-07-2014, 05:08 PM | #7 | ||
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11-07-2014, 05:13 PM | #8 | |||
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This Witch doesn't burn
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11-07-2014, 05:16 PM | #9 | ||
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...like I said, we already have a few, and the problems are endless, from technical faults to user error... people often need help. With that in mind, "How many staff do they have to troubleshoot problems or help new faces? Y'know... how many people are on hand milling around, to help people to use the machines?" "Err... usually two... or three" says our concerned Aussie friend. |
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11-07-2014, 05:20 PM | #10 | ||
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Quote:
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11-07-2014, 04:34 PM | #11 | |||
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filthy mudblood
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Yay! Skynet should be here any day
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11-07-2014, 05:03 PM | #12 | ||
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User banned
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11-07-2014, 04:58 PM | #13 | ||
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Yeah,I think these have been around for a while now,Pretty sure Halifax has been using them.
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11-07-2014, 05:05 PM | #14 | |||
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Can I get a witness?
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No thanks
Jobs gone. Robots in.
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11-07-2014, 05:06 PM | #15 | |||
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baddie
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Marsh just wants someone to talk to :'(
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11-07-2014, 05:07 PM | #16 | ||
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11-07-2014, 05:09 PM | #17 | |||
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baddie
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11-07-2014, 05:10 PM | #18 | |||
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Can I get a witness?
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__________________
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11-07-2014, 05:10 PM | #19 | ||
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11-07-2014, 05:33 PM | #20 | |||
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Staff with ipads to help as the machine crashes
As if ipad will help. Last edited by arista; 11-07-2014 at 05:42 PM. |
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11-07-2014, 05:40 PM | #21 | ||
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Are the self serves still for 10 items or less or whatever it is?
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11-07-2014, 05:42 PM | #22 | |||
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Quand il pleut, il pleut
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..you mean at supermarkets..?..no I don't think so, I think you can use them whatever you're buying but it's not often I see someone using it with a full trolley..I wasn't insulting anyone's intellect there btw or saying they looked like looneys...full shopping trolley...
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11-07-2014, 06:06 PM | #23 | ||
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