[user104658]

Originally Posted by Marsh.

And what happens during the inevitable "technical difficulty" periods?

I don't like this over reliance on machines.

Where I work, which is staffed by two people at all times, we were told by a "concerned" Aussie tourist that over in Australia, similar establishments have switched to rows and rows of automated terminals (we already have a few) and that "we should worry, because we'll end up out of a job!"

...like I said, we already have a few, and the problems are endless, from technical faults to user error... people often need help.

With that in mind, "How many staff do they have to troubleshoot problems or help new faces? Y'know... how many people are on hand milling around, to help people to use the machines?"

"Err... usually two... or three" says our concerned Aussie friend.