[Cherie]

A Yorkshire takeaway boss received a grovelling apology letter after confronting a customer who claimed they hadn’t received their £23.49 order.

Connor Calland, the owner of EborCibus Pizza in York, unveiled the truth after rummaging through the customer's bin and found the supposedly “missing meal.”

He claims he was contacted by Deliveroo on February 17 and told that a customer hadn't received their order from two days earlier so had been issued a refund.

However, after checking with staff that the order of a 12-inch 'Solar Goat Pig' pizza, buffalo blue chicken loaded fries and mozzarella dippers had been sent out, he took matters into his own hands.


A Yorkshire takeaway boss received a grovelling apology letter after confronting a customer who claimed they hadn’t received their £23.49 order.

Connor Calland, the owner of EborCibus Pizza in York, unveiled the truth after rummaging through the customer's bin and found the supposedly “missing meal.”

He claims he was contacted by Deliveroo on February 17 and told that a customer hadn't received their order from two days earlier so had been issued a refund.

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However, after checking with staff that the order of a 12-inch 'Solar Goat Pig' pizza, buffalo blue chicken loaded fries and mozzarella dippers had been sent out, he took matters into his own hands.

The missing takeaway was found in the customers BIN after owner Connor Calland ramaged through it© Kennedy News / Connor Calland The missing takeaway was found in the customers BIN after owner Connor Calland ramaged through it
Connor claims to have visited the delivery address and rummaged through the bins where he came across containers covered in buffalo sauce from the loaded fries.

He then knocked on the door to confront the customer only to be told by a housemate they were out. Connor, who was undeterred, messaged them demanding an apology of “no less” than 750 words and explanation for the “fraudulent” claim.

Eventually he claims to have received an email supposedly from the shame-faced customer in which they repeatedly expressed remorse and pleaded for forgiveness.

Connor shared the incident on Facebook to raise awareness about “fraudulent” complaints made by customers, which he claims costs the business between £50 to £100 every week.


The business owner lamented that he had to “root through somebody's dirty bin” in order to “protect the integrity” of his business.

Owner Connor wrote: "I had [an] email this morning from Deliveroo stating a customer didn’t receive the order requested Tuesday.

"I checked with my staff, they confirm[ed] the order was sent and delivered. I told Deliveroo this.

"Deliveroo takes customers side (Check the email image) they DOUBLE checked and found their fraud prevention measures did not fail! And by default, WE MUST BE LYING.

"Fortunately I keep all the tickets, found their address. And visited.

"How deeply sad is it that in order to preserve the integrity of my business and staff I have to root through someone’s dirty bin. Knowing full well before I did this, that I was going to find my packaging.

"In the bin we find all our packaging that cross references to the order, the indicative buffalo sauce lining a container. (See images of our packaging).

"Upon knocking on the door, a house mate answers and claims he’s at work.”

Connor criticised Deliveroo for “siding” with the customer and granting them a refund, as they claimed the complainant was a genuine customer who “wasn't abusing the system.”


Yorkshire Live