[Vicky.]

It is with sincere regret that we have had to permanently suspend the Facebook voting application for Big Brother 2012 from today (Thursday 2nd August) for technical reasons. Please note that viewers will be eligible for a refund for any unused Big Brother votes that they have.

We will email those affected via the email address registered to their Facebook account asap. However, in some cases, security settings may prevent us from contacting those affected. If you have unused BB votes and you are not contacted by us, all you have to do is complete an online refund form which will be available by Tuesday 7th August and follow the instructions to send it back to us.

We will communicate where the form can be found and exactly when it is available on the Channel 5 website and on Facebook. Votes will be refunded at the same rate of purchase i.e. £0.33 each.