[Vicky.]

This is not surprising to me. I actually had a receptionist tell me I didn't need an appointment because I wouldn't give her specifics of a personal problem..I gave her a vague view but tbh I am not going into gynecological stuff with an untrained snooper. Another time one of the recptionists refused to put me on the 'urgent' appointments list and said I would have to make do with the next day when I knew I needed to go, and I ended up in A+E that night.

Receptionists are not ****ing trained for triaging and stuff. Most do not understand medical problems and should be there solely to take appointments and such, they should have NO say in if you can see a doctor or not.