Quote:
Originally Posted by Vicky.
They don't know who is a timewaster though..this is the problem. A timewaster is just going to exaggerate their illness and waste an appointment anyways, so asking all of these questions makes no difference. I understand if they have to put a note on to give an idea of the problem, but they do not need to know the ins and outs of your illness. Also I brought this up to one of the doctors at our surgery who said that they are not required to do this, they are just required to take a name and number for triage and the oncall doctor will call the patient? this was after I was told I did not require an urgent appointment (by the receptionist) then was in A+E hours later...
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I find it hard time believe any receptionist would take it upon themselves to ask invasive questions, apart from adding to their workload, they put themselves in the firing line for a lot of unnecessary flak, you only need read through this thread to see people don't exactly react in a good way, this is initiated by the practice in most cases.
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