[user104658]

Originally Posted by Cherie

Difficult one, but I think it shows the amount of training required to deal with the public, its all very well throwing open your doors but you need to have at least one person on duty who is trained to deal with difficult situations, and no matter how bad it got, this was not the way to deal with this lady, she could well sue now

A lot of places though you're lucky if they're staffing at appropriate numbers just for the retail work, let alone another full time staff member for security.

That said, a couple of years back we stayed in Tottenham on a vsit to London, and I was slightly gobsmacked to discover how much more standard it is in places like that. A guy in a stab vest on the door at Poundland. Two bouncers at KFC! You barely see security even in the supermarkets up here. Moreso in Glasgow etc. maybe but not out here in the sticks... usually one bored looking person sat at a little CCTV station, stopping people at the door because the cashier forgot to take the little sticker off a leg of lamb.