[user104658]

I can actually use a narrative example here of something that was really jarring:

The actual trans character in Hogwarts Legacy has a male voice. The character, who was born male and is a trans woman, and is shown in narrative to be a powerful witch to the extent that baddies are scared of her, in a well-established fictional world where people can make themselves look and sound exactly like any other person they want to look and sound like... or turn into a cat... doesn't have a female voice.

It's done for inclusion and it doesn't make any sense in-universe, so it's immersion breaking, which makes it (IMO) the wrong kind of inclusion. Again I think the guy in the video is way over the top because I'd argue that a character creation screen is inherently "outwith immersion" and 4th wall breaking and the game doesn't actually start until you've made those choices... but I think in spirit that's what he's getting at.