[user104658]

As an addendum to what I said back when this thread was posted: I am quite glad that services like this exist, because actual official "Crisis" phone services can be absolutely SHOCKING. Really, really terrible. I thankfully haven't had cause to use them myself but some of the accounts I've heard are harrowing, and it's from too many people (and too high a proportion of people who have used them) to be exaggerated. I genuinely think they on some occasions cause people more psychological harm than good.

The charity/3rd sector based phone lines might not be hugely effective all the time but I at least very seldom hear about them being actively harmful.