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Old 11-07-2024, 03:43 PM #26
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Originally Posted by Kate! View Post
No the shopkeeper only identified one note, it was my bank who told me it was 4 of them. I went there just to make sure. Then I went back to the post office.
Did they bank say it was on you to report it, or the post office? I guess you both should tbf.
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Old 11-07-2024, 03:45 PM #27
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Did they bank say it was on you to report it, or the post office? I guess you both should tbf.
The bank said the post office should report it. I'm assuming they are doing so cos they took all my contact details and said that they'd get back to me ASAP.
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Old 11-07-2024, 03:48 PM #28
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The bank said the post office should report it. I'm assuming they are doing so cos they took all my contact details and said that they'd get back to me ASAP.
Then you tell the post office by doing that they're assuming responsibility. That's it their error. If they thought you were trying to scam them by giving them back dodgy bank notes, they'd either report you, or say it's not their problem. They can make a claim on their insurance or whatever.
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Old 11-07-2024, 03:49 PM #29
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Originally Posted by Kate! View Post
No the shopkeeper only identified one note, it was my bank who told me it was 4 of them. I went there just to make sure. Then I went back to the post office.
I'm surprised your bank allowed you to keep the notes. They should have confiscated them and followed their own procedures for counterfeit notes. They have an obligation to stop them being used elsewhere (you could have used them in a shop that doesn't check).

This link from ActionFraud tells you what you should do:
https://www.actionfraud.police.uk/bl...0force%20area.
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Old 11-07-2024, 03:51 PM #30
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Originally Posted by AnnieK View Post
I'm surprised your bank allowed you to keep the notes. They should have confiscated them and followed their own procedures for counterfeit notes. They have an obligation to stop them being used elsewhere (you could have used them in a shop that doesn't check).

This link from ActionFraud tells you what you should do:
https://www.actionfraud.police.uk/bl...0force%20area.
If the post office report it, that means they're assuming responsibility maybe? But yeah, the bank most likely have to follow some kind of protocol when dealing with fake notes, even if you're just going into check them.
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Old 11-07-2024, 03:53 PM #31
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Kick up a fuss in the Post Office. That's what I would do.
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Old 11-07-2024, 03:54 PM #32
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Yes, the bank told me to go straight back to the post office with the notes, it's right across the road, 2 minutes walk away.
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Old 11-07-2024, 03:55 PM #33
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Kick up a fuss in the Post Office. That's what I would do.
I got upset, and think they just wanted to get rid of me. I gave them all my contact details.
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Old 11-07-2024, 03:58 PM #34
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They're at fault for having counterfeit money. So liable. They need to refund you.
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Old 11-07-2024, 04:02 PM #35
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If you present fake notes to a bank they are legally obliged to confiscate them not give you them back

"Possession of a counterfeit banknote

The Bank will then authenticate the banknote before forwarding all counterfeits to the
National Crime Agency for analysis. Counterfeit banknotes are worthless therefore no
reimbursement will be given unless the banknote submitted is subsequently found to be
genuine."

"The bank will complete a "Retention of Counterfeit Currency Form" and give
you a copy for your records."
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Old 11-07-2024, 04:24 PM #36
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….ouch, that must have been a pretty grim experience …I mean, it doesn’t help our faith in financial institutions and procedures that they’ve put in place themselves to protect those who bank with them… if the onus of proof is then going to be on you…you were given bad cash/prove it…?…wow, that’s as bad as the bad cash …being kicked twice, eh…sorry that you had to go through that, Kate….
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Old 11-07-2024, 05:45 PM #37
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You would expect banks and Post Offices to have robust procedures to ensure giving out fake notes did not happen, keep pestering Kate and get your money back, can you get in touch with your Universal Credit adviser to see if you can get an advance?
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Old 11-07-2024, 05:46 PM #38
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Quote:
Originally Posted by LeatherTrumpet View Post
If you present fake notes to a bank they are legally obliged to confiscate them not give you them back

"Possession of a counterfeit banknote

The Bank will then authenticate the banknote before forwarding all counterfeits to the
National Crime Agency for analysis. Counterfeit banknotes are worthless therefore no
reimbursement will be given unless the banknote submitted is subsequently found to be
genuine."


"The bank will complete a "Retention of Counterfeit Currency Form" and give
you a copy for your records."
oh that does not sound good
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Old 11-07-2024, 06:01 PM #39
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Originally Posted by Kate! View Post
I drew 100 pounds out of the post office and later discovered that 4 of them were counterfeit, when I tried to use 1. I went to the bank and they checked them all, only 1 was genuine. My bank are trying to help with the post office but they are saying I need to prove that's where I got them? Fuming.
if you used a card terminal to get your cash, it's logged when you did the withdrawal. If it was at a cashpoint or in a post office, they will have video. I'm not absolutely certain, but i believe they also record the serial numbers of every note dispensed. So don't let them wriggle out of it
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Old 11-07-2024, 06:07 PM #40
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Originally Posted by bitontheslide View Post
if you used a card terminal to get your cash, it's logged when you did the withdrawal. If it was at a cashpoint or in a post office, they will have video. I'm not absolutely certain, but i believe they also record the serial numbers of every note dispensed. So don't let them wriggle out of it
Yes I wouldn't give up. They're responsible for it. The money come from them.
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Old 11-07-2024, 06:50 PM #41
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Go contactless. Its safer all round.

I thought Banks were obliged to confiscate fake notes. There will definitely be evidence that you withdrew the notes on this date and at a certain time. It will also show on your bank statements.
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Old 11-07-2024, 07:07 PM #42
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Scott and Marsh have been up to some hijinx again.
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Old 11-07-2024, 07:59 PM #43
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Go contactless. Its safer all round.

I thought Banks were obliged to confiscate fake notes. There will definitely be evidence that you withdrew the notes on this date and at a certain time. It will also show on your bank statements.
Yes I rarely use cash these days.
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Old 11-07-2024, 08:14 PM #44
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Yes I rarely use cash these days.
I dont carry cash around at all. I may sometimes have a fiver on me if I know I'm going to an only cash store or takeaway but very seldom have any more than that on me.
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Old 11-07-2024, 08:20 PM #45
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Scott and Marsh have been up to some hijinx again.
who
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Old 11-07-2024, 08:57 PM #46
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Old 11-07-2024, 09:46 PM #47
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You would expect banks and Post Offices to have robust procedures to ensure giving out fake notes did not happen, keep pestering Kate and get your money back, can you get in touch with your Universal Credit adviser to see if you can get an advance?
Well i just googled fake bank notes and they say there are very few in circulation so how 4 came in order at same time is well odd
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Old 12-07-2024, 02:46 AM #48
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They are meant to report any fake notes to the Police and should have taken your details as the Police will want to know where the notes came from. I would go back to the Post Office and ask if they have been reported to the Police and then possibly ask for the reference number and speak to the Police yourself and ask what the procedure is as you are now out of pocket.
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Old 12-07-2024, 10:28 AM #49
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the amount of notes in circulation is down dramatically since pre-covid so fake notes become much easier to test for, so there are many less in circulation
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Old 12-07-2024, 11:36 AM #50
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Default Always check your notes when drawing money out, I've been stung today!

I absolutely hate these new bendy , plastic notes as they just don’t fold well enough


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Last edited by Zizu; 12-07-2024 at 01:20 PM.
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