[Kate!]

So I've used E Bay for a long time and I've never once had an issue, which is really good but thos time I'm very disappointed.

Tbf I've pinpointed it's the courier who is to blame rather than E Bay themselves or the seller.

I ordered a pair of boots, an absolute bargain at 10 pounds. I received confirmation last Saturday that the courier, Yodel, had received them and they would be delivered last Tuesday. I'm still waiting and there are no tracking updates.

I'm waiting for the seller to contact me, as per E bay's procedure, and have also spoken to Yodel who are insisting they don't have the parcel, but I have official confirmation so figure that out??

E Bay offered me a refund, but I want the boots.

It's like they've disappeared off the face of the earth. I'm in limbo.

Anyone else experienced this type of thing?

[Benjamin]

Never used eBay. But is the confirmation yodel received them from yodel?

Also, what’s the reviews for the seller on eBay like?

[Kate!]

Originally Posted by Benjamin

Never used eBay. But is the confirmation yodel received them from yodel?

Also, what’s the reviews for the seller on eBay like?

Yes the confirmation is from Yodel, and the seller reviews are all very positive. 98.8%

[Benjamin]

Originally Posted by Kate!

Yes the confirmation is from Yodel, and the seller reviews are all very positive. 98.8%

Then yodel defo have it lol. I’m guessing you’ve shown them the confirmation from them?

[Kate!]

Originally Posted by Benjamin

Then yodel defo have it lol. I’m guessing you’ve shown them the confirmation from them?

I've given them the reference number. They couldn't find it. I spoke with them twice. I don't know what they are playing at.

[Benjamin]

The confirmation was defo from them? It wasn’t a scam one?

[Kate!]

Originally Posted by Benjamin

The confirmation was defo from them? It wasn’t a scam one?

No, it was nothing out of the ordinary. It was the same procedure as E bay.usually follows. It said Yodel on it, and that they'd received.my parcel on Saturday, last Saturday with an expected.delivery date of Tuesday. The tracking says running late, and that the courier hasn't supplied.a revised date? Not been updated since the Tuesday.

[Benjamin]

Originally Posted by Kate!

No, it was nothing out of the ordinary. It was the same procedure as E bay.usually follows. It said Yodel on it, and that they'd received.my parcel on Saturday, last Saturday with an expected.delivery date of Tuesday. The tracking says running late, and that the courier hasn't supplied.a revised date? Not been updated since the Tuesday.

Hmm, I’d wait a few working days to see if they can track, if not then get the refund. Annoying but better to get your money back rather than being left in limbo.

[Kate!]

Originally Posted by Benjamin

Hmm, I’d wait a few working days to see if they can track, if not then get the refund. Annoying but better to get your money back rather than being left in limbo.

Unfortunately yes I'll probably have to. Thing is I need/really want those boots lol. I'll have to find another similar pair. Annoying!

[Benjamin]

Originally Posted by Kate!

Unfortunately yes I'll probably have to. Thing is I need/really want those boots lol. I'll have to find another similar pair. Annoying!

If it wasn’t meant to be it means there’s better boots out there waiting for you.

[MTVN]

Just read this as 'experiences with e?' at first and thought Kate was going off the deep end

[Kazanne]

Originally Posted by Kate!

So I've used E Bay for a long time and I've never once had an issue, which is really good but thos time I'm very disappointed.

Tbf I've pinpointed it's the courier who is to blame rather than E Bay themselves or the seller.

I ordered a pair of boots, an absolute bargain at 10 pounds. I received confirmation last Saturday that the courier, Yodel, had received them and they would be delivered last Tuesday. I'm still waiting and there are no tracking updates.

I'm waiting for the seller to contact me, as per E bay's procedure, and have also spoken to Yodel who are insisting they don't have the parcel, but I have official confirmation so figure that out??

E Bay offered me a refund, but I want the boots.

It's like they've disappeared off the face of the earth. I'm in limbo.

Anyone else experienced this type of thing?

Iv'e used it quite a bit Kate,must admit never had a problem,IF a seller is being awkward Ebay will always refund you if the seller doesn't .Can you get the boots anywhere else ? if not just keep onto the seller and tell them you will open a complaint with Ebay, and they might get moving,as usually sellers dont like bad feedback,Good luck and hope you get those boots .

[Cherie]

You need to contact the seller Kate, its their responsibility to follow up with the courier company

Never had an issue with Ebay, never had a seller use a courier company though its generally Royal Mail

[Benjamin]

Originally Posted by Kazanne

Iv'e used it quite a bit Kate,must admit never had a problem,IF a seller is being awkward Ebay will always refund you if the seller doesn't .Can you get the boots anywhere else ? if not just keep onto the seller and tell them you will open a complaint with Ebay, and they might get moving,as usually sellers dont like bad feedback,Good luck and hope you get those boots .

I don’t think it’s the sellers error with this, sounds like Yodel as they sent her confirmation they had the package.

[Crimson Dynamo]

Originally Posted by Kate!

Yes the confirmation is from Yodel, and the seller reviews are all very positive. 98.8%

If the seller is a faceless drop ship operation they can have 98.8% feedback and still rack up 200 negatives per month

How many negatives in the last month?

[Kazanne]

Originally Posted by Benjamin

I don’t think it’s the sellers error with this, sounds like Yodel as they sent her confirmation they had the package.

Oh right, missed that bit, Well surely the fault lies with Yodel, I hope it gets sorted.

[Kate!]

Yodel's customer service is appalling.

[Livia]

Never had a problem with ebay. Etsy though....

[user104658]

Nothing terrible - a few things that have taken longer to arrive than expected but no outright scams. TBF I'd only really use eBay for small, more obscure things usually.

Though I did buy my PS5 on eBay back when it was impossible to buy one retail, people were scalping them for over Ł700 on eBay but I stumbled on one from a small (under 200 feedback) seller who said he was just a guy who bought on pre-order and hadn't had time to even set it up, and wanted to sell to a genuine buyer not another scalper. Was selling buy-it-now for Ł500 and I saw it just after it went up. I took the gamble and went for it and to be fair, I was a bit worried that it would be either a scam, or faulty... but it arrived in perfect condition and is going strong multiple years later, so I guess he was on the level . Either that or it was stolen and he was going for a quick sale lol. Though it was brand new still factory packaged in box so hopefully not.

[user104658]

Yodel, on the other hand, is awful. Slightly better than "Evri" (used to be Hermes) but still not great. Honestly a lot of these couriers are bad (because their drivers are over-stretched). It gets even worse in December.

[bots]

i think yodel's business model is that people pick up parcels after they finish their normal day jobs and then do deliveries in their own private vehicle. So it's never as reliable as other couriers

[user104658]

One of my fav things that ever happened was that we had a large, heavy parcel that went to the wrong address - house it went to was proper dodgy, and they signed for it knowing full well it wasn't for them. Based on the size and weight of the box I bet they thought it was going to be something great. It was 20 one-litre bottles of high PH alkaline water . I like to imagine their face when they cut the box open .

[Kate!]

Update.

Apparently they are being delivered today but I've little faith now. No sign of them yet.

[Cherie]

Yodel deliver quiet late

[Kate!]

Originally Posted by Cherie

Yodel deliver quiet late

It's saying they are out for delivery with a courier but I'll believe it when I see it.